Mohamed Attia Email and Phone Number

 Daily management of our E-Commerce Vendors & Suppliers in terms of sales operations, Website listing and stock updates Handling our 3PL partners regarding our website order fulfillment Monitoring Junior E-Commerce specialists in terms of performance, Training and KPIs Issuing POs to our E-Commerce suppliers based on sales forecast and replenishment of our top selling products Handling issues raised by our CS Department regarding our online orders and taking necessary actions to resolve Managing our Warehouse operations in terms of stock inbounds, Order fulfillment and PO schedules with our suppliers Auditing and managing our payment gateways for the website and marketplaces

• Management of order fulfillment team throughout the full cycle (Shipping, Returns, Stock management)• Management of 3PL companies handling our order deliveries and analysing performance on monthly basis• Catalog creation on backend (Desription, SKU, Variants, QTYs, etc.)• Management of stock movement/level via our warehouses and updating accordingly on digital channels• Marketplaces/Affliates account management• working closely with internal stakeholders/functions, Ensuring full product availability & visiblity on our digital sales channels including new launches (Content, Marketing, web development)• Monthly Sales reporting & analysis• Monthly financial reports of Website/Marketplaces sales• Resolving customer service requests/issues and taking necessary actions

• E-Commerce Operation Supervision, Staff management and Order Processing• Daily/Weekly/Monthly reporting & analysis of operation performance and taking corrective decisions accordingly• Handling all stages of shipping process (Order processing, Packaging, shipping and delivery)• Resolving any customer issues related to E-Commerce operation• Adding new stores to E-Commerce Operation including preparation of equipment, Software and Staff training• Monitoring the performance of website, listings and translation

• Resolving daily inquiries and issues for our customers via inbound-outbound calls & e-mails• Quality control and after sales customer service• Preparing weekly and seasonal quality reports of our products to provide information regarding quality, sales andcustomer trends• Auditing customers’ receipts via Retailpro and reporting any inconsistency to concerned department• Running customers' surveys to assess the quality of our service and promote our products/offers• Taking escalations from junior agents as a delegate to our Customer Service Manager• Adding required improvements to our CRM system as required

• Delegated manager of the customer service team for The Arabic Gulf region, overseeing and managing customer order fulfillment ensuring accuracy and issue resolution• Monitoring of trends in uncompleted orders, agreeing sales strategies and additional customer promotions• Managing external business accounts with leading Middle East logistics corporations e.g. SMSA, Skynet• Customer retention analysis and advisor, following up with existing customers for feedback and seizing anypotential opportunities for improvement• Supervising junior advisors, conducting their appraisals and agreeing personal development plans

• Off-queue floor support; offering assistance to junior advisors regarding any inquiries or escalations• Technical support advisor, handling customer complaints and inquiries in line with the company's policies• Promoted to UK Dealer's support advisor, managing relationship with major UK brands e.g. CarphoneWarehouse, Phones4U• Complaints resolution and internal audit role• Assembly of weekly team KPI reports and analysis