•Engaged customers in conversations to understand and meet their current and future financial needs by proactively providing them with advice and recommending the appropriate products and services; this has resulted in achieving sales target by 614% for the last quarter.•Processed an average of $100,000+ during some shifts while ensuring necessary due diligence to support the accuracy of all customer transactions; which has resulted in 100% Legendary Customer Experience (LEI) score. •Operated secure desk within the first month of being hired; frequent opening and closing of the branch as well as ensuring all daily transactions are balanced at the end of the day; which has resulted in smooth operations.

•Maintained and built relationships with 100+ DIY customers and contractors, providing exceptional customer service; which led to increased revenue and our store reaching presidents club for the first time ever. •Learned how to manage a retail store, problem solve during an industry wide product shortage, and strengthen my customer rapport.•Created and presented recommendations aimed to increase employee engagement within the multifamily segment; conducted research on a micro and macro level; presented findings with a specific timeline and implementation plan to the CEO and management team.

•Helping first year students navigate through university by supporting them with academia, campus involvement, and basic life skills. •Teaching mentees the communication skills necessary to create professional relationships.

•Established and maintained superior relationships with customers; this resulted in repeat customers, customers paying on time, and better customer satisfaction; which led to extra cash flow reducing the use of line of credit. •Maintained records of financial transactions by establishing accounts, posting transactions, and ensuring legal requirements in order to regulate spending; which resulted in a reduction of unnecessary expenditures. •Implemented a new work plan by constructing a more efficient and innovative plan of action; which led to a reduction in time spent per job and an increase in number of jobs done per day. •Secured new contracts in London and the surrounding area by reaching out to landlords in Toronto that owned student housing in London; this resulted in an increase in revenue by 20%.

•Evaluated a budget of over 300,000 and allocated funds to different portfolios by updating the budget regularly and ensuring that other members did not get in deficit. •Formed and managed the committee responsible for the Class of 2020 Student Award, which resulted in a scholarship for the next 30 years in honor of the graduating class of 2020.

•Planned and ran fundraising events for a chosen charity.

•Contacted alumni and convinced them to attend events hosted by the club in order to help current students explore different career options.

•Ensured the highest level of customer service by being first point of contact addressing parents’ concerns and questions duties included singing up new campers, retrieving data, presenting relevant program information. •Wrote and implemented weekly schedules with different themes, this created more engaging activities, which resulted in an increase in number of campers. •Enforced all safety guidelines associated with the camp and all program areas, this resulted in a safe and fun environment for the kids.