Moe Krayem Email & Phone Number

Canada

• Analyze ongoing projects, identify areas for improvement, and recommend best practices based on industry trends and experience managing SaaS projects.• Mentor and coach project teams on project management methodologies, communication management, effective leadership, and stakeholder engagement.

Dubai, United Arab Emirates

• Spearhead cross-functional project team of 23 resources to deliver 15 implementation projects for Zendesk CRM in EMEA for partners including CapGemini, Booking.com, DAZN, and Trustpilot, which boosted Customer Satisfaction Score (CSAT) by an average of 25% in the following quarters.• Manage SaaS helpdesk portfolios valued at $3.2M. Coordinate between stakeholders and technical teams to ensure successful project completion, leading to 35% reduction in ticket handling times, and 55% reduction in First Response Time (FRT).• Collaborate with Product Owners to develop product backlog, define and prioritize user stories, and manage backlog grooming to ensure continuous improvement. • Direct sprint planning and execution, deliver incremental value via iterative development life cycles. Steer daily Scrum to remove blockers, ensuring alignment with Scrum/Agile values.• Cooperate with Scrum Masters to assert adherence to Scrum values, timely occurrence of Scrum events, proper maintenance of Scrum artifacts and continuous improvement of Scrum team processes and performance through highly refined Sprint retrospectives.

Dubai, United Arab Emirates

• Devised B2C marketing strategies for Google responsive display ads and SEO, allocating marketing budgets and reducing spending based on performance while optimizing campaigns via A/B testing and Tableau data-driven analysis for click-through, retention, churn, and drop-off, resulting in 150% average increase in conversion rates within the following 12 months.• Established B2B partnerships by procuring multiple soft bundling deals with Oman, UAE, and Egypt telecom operators, boosting OTT brand valuation, with over 500% consequent increase in engagement KPIs.• Overhauled UX/UI for Etisalat UAE acquisition campaigns, resulting in 600% subscription and revenue growth within 12 months.• Generated commercial sales leads, negotiated contractual terms, and generating additional seven-figure revenue streams per annum.• Building business cases via subscription and revenue-based projections for new business proposals.• Raising new business initiatives to Project Management Office (PMO) for prioritization by providing 24-month projections and demonstrating expected ROI.• Designing curated user experiences and subscription acquisition journeys for proposed bundling partnerships.• Acquired optimal acquisition flow for products under Ooredoo Oman, Orange Egypt, Vodafone Egypt and du UAE clients with seven-figure additional revenue per annum.

Dubai, United Arab Emirates

• Piloted the project team that delivered Zero-Balance, Push Status and SIM24 core network services for du telecom operator, generating a new revenue stream totaling $1.5M in the next 12 months.• Delivered the project ahead of the scheduled timeline, completing the deployment of all three core services in 14 months instead of the planned 16 months, exceeding client expectations.• Identified multiple cost-saving practices throughout the project lifecycle, resulting in 8% cost reduction.• Led cloud services migration project to replace legacy telecom services, resulting in an estimated 40% reduction in latency, 60% reduction in processing time, and 75% improvement in throughput.• Ensured compliance with the company’s change control process to minimize scope creep, leading to optimal adherence to the original project scope. • Collaborated with Security team of du Telco to ensure adherence to regulatory security, fraud prevention, and data protection measures via vulnerability scans and penetration testing activities.• Guided meetings with integrator, for the development of solution design documents for integrating APIs of IN, BSCS, OSS, BSS, Mediation, DWH, LDAP, and Siebel CRM platforms with InMobiles service modules.• Facilitated dialogues for Revenue Assurance, CRM, Selfcare and du mobile app integrations and risk mitigation to produce the Product Requirement Documents.

Dubai, United Arab Emirates

• Successfully scaled du portfolio base growth from 5K to 35K active subscribers, subsequently growing the annual revenue by over 500%• Successfully launched gaming, sports, and breaking news services with Etisalat telco, which enabled portfolio revenue growth by over 350%• Managed and successfully delivered multiple projects for development and integration of VAS reporting and alarm automation tools with du • Successfully delivered multiple projects for development and integration of VAS data management tools.• Developed SMS-based subscription engines using .NET platform, C# for code-behind, and MS SQL for database design and querying to replace legacy ones, resulting in ample reduction in downtime.• Managed the company's VAS portfolios with du and Etisalat telecom operators.• Drove revenue growth via smart marketing campaigns for subscription services.• Aggregated periodic reports of subscription and revenue based KPI’s.

Beirut

• Implemented Gaming, Sports, and News services for Etisalat, leading to 350% revenue growth.• Developed subscription engines to replace legacy ones, resulting in ample reduction in downtime.• Developed SMS-based subscription engines.• Developed SMS, MMS and WAP Push content management tools.• Managed and implemented new API integrations with telco operators and master aggregators.• Configured and ensured end-to-end testing of SMS short codes.• Optimized code and performance of SMPP portals.

Postgraduate Degree, Workplace Communications In Canada

Workplace Communication in Canada (WCC) Program provides exceptional intercultural communication and soft skills training. The WCC program.

Master'S Of Science, Computer & Communication Engineering

Bachelor'S Degree, Computer Engineering