Moe Ricks Email & Phone Number

Raleigh, North Carolina, United States

- Design and produce epoxy resin wall art- Operate and maintain online Etsy shop and social media account

Raleigh, North Carolina, United States

- Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time- Resolve tickets within agreed SLA of ticket volume and time- Adhere to quality standards, regulatory requirements, and company policies- Maintain high login efficiency for customers- Update workloads, and follow escalation processes and process.

Raleigh, North Carolina, United States

- Analyzed and evaluated computer network problems and provided technical assistance and advice to customers- Ran diagnostic programs to determine the cause of issues and resolve problems

- Member of original restaurant opening team - Facilitated consistent, positive experiences for guests through communication and delivery of food and beverage offerings- Developed strong hospitality skills and fostered understanding of beer culture and design- Selected by management to support special events and represent the organization outside of normal.

- Implemented improved cleaning, organization and production procedures to create better efficiency in product management- Managed accounts with local vendors, including rotating inventory- Delivered product directly to consumers and businesses- Maintained positive, attentive attitude and ability to work autonomously

- Responsible for opening and closing store (deposits, paperwork, store cleanliness), creating and implementing efficient store inventory system, developing strong relationships with new and returning guests, and maintaining a friendly, knowledgeable and welcoming store and bar environment- Met with distributors and brewers to implement a new and.

Raleigh, North Carolina, United States

- Member of original restaurant opening team- Facilitated consistent, positive experiences for guests through communication and delivery of food and beverage offerings- Promoted to new hire trainer in 2014- Well-versed in ability to discuss local Raleigh products (beer, cheese, bread, meat, produce)

- Delivered consistent 30-second table greet to all guests- Promoted to new hire trainer in February 2011; oriented new teammates to understand and uphold store standards- Promoted to bartender in January 2012; delivered consistent experience for guests and developed knowledge of beer, wine, liquor and port wine- Selected as Employee of the Month in April.

- Delivered excellent customer assistance in the Magnolia Home Theater department (high-end equipment)- Tasked with self-educating on developing technologies

- Helped customers select and purchase items- Maintained cleanliness of store

Information Technology

Tech Hire: Project SECURE (Supporting and Enhancing Cybersecurity through Upwardly-mobile Retraining and Education) is a program through.

Education record