-Handle Online Travel Agent -Booking(Booking.com, Expedia, etc)-Update Guest Profile & Information-Observes, anticipates and accommodates guest’s needs and requests, whenever possible

-In charge of daily Reservation Operation.-Review tomorrow arrival list for all bookings and special request.-Assign task for Reservation Agent colleges and ensure all their area.-Review reservation SOPs and ensure they are properly followed.-Conduct training program and report to Reservation Manager.-Attend weekly Revenue meeting together with Reservation Manager.-Arrange duty roster for the reservation department.-Handle Opera, Book360 & Synxis Crs systemsHandle OTA room rate package, benefits and commission.-Handle the reservation rate loading & package code for Synxis Crs System.-Process reservation rate mapping Synxis Crs to Opera System.-Process Group and Airline Crew blocks.-Handle customer complaints.-Knows details about rooms availability as well as room location and layout, the selling status, rates and benefits of all room packages plans.-Communicate with Sale team and other hotel department.-Double check for Pure Commerce Payment system for advance online booking payment.- Follow the SLIM rate audit and find out the solution for rate variance.-Notifying Front office college of early check in, Late check out & special request

-Process reservations by mail, telephone for corporate, travel agent and online travel agent.-Communicate with travel agent, guest by mail or telephone.-Communicate with external and internal collegesHandle the reservation inquiries and provide room rate and special offer.-Handle the LQA test call.-Handle and engaging with VVIP guest and Loyal guest.-Handle Opera system & reserved room booking.-Prepares letter of booking confirmation.-Handle the Group booking.-Process reservations by mail, telephone and hotel direct booking.-Handle customer complaints.-Handle Airline booking.-Handle OTA( booking.com, Agoda, Expedia and etc) booking.-Arranging the transportation request for guestCommunicate with Sale team and other hotel department.-Pure Commerce Payment system for advance online payment.-Organize the guest arrival time and excursion schedules.

• Observes, anticipates and accommodates guest’s needs and requests, whenever possible• Takes responsibility for self-education and study of Front Office product information to display a high degree of professional product knowledge • Takes responsibility of reception by communicating with guests, arranging seating of the guests, answering the telephone calls and solving customers’ complaints • Handles check in and check out in a professional way.• Presents information to guests, suggestion of room and answering any questions regarding products • Records guest request • Checks then presents account to guests and accept payment • Handles cash registers • Inspect tidy work and guest areas at all time

• Records guest request • Handles Guest room daily cleaning-up• Promotes goodwill by beings courteous, friendly, and helpful to guests, managers and fellow employee