Mohammed Alshaiban Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Starbucks Connect is an enterprise program that drives the seamless delivery of Starbucks Technology and Services to licensed stores in the US and Canada. Our mission is to ensure that every licensed store, from baristas to managers and customers, enjoys the same exceptional Starbucks experience as they would in our company-owned stores. This includes the point of sales, Mobile Order & Pay as well as Starbucks loyalty Program.

Toronto, Ontario, Canada

- Worked with store development team to track project status and report out during team calls, as well as with the operation team.- Conducted renovation assessments along side the Project Manager.- Collected vendor quotes and process purchase orders.- Resolved issues with back orders, defective and damaged goods.- Received and process invoices through Accounts Payable.- Created and maintains project files- Created project project cost estimates.

Toronto, Canada Area

- Business Analysis lead for District 234 (Yorkville - Midtown)- District manager proxy on multiple occasions. - Dual-managed two stores simultaneously. - Support district stuffing by hiring, training and developing partners for the district. - Developed 10+ Shift Supervisors and Assistant Store Managers. - Regularly use business analysis cycle to assess the business, identify trends andguide activity that enhances the customer experience and improve results in thestore.- Increased year over year controllable and total contribution during the pandemic.- Identify obstacles to creating the Starbucks Experience and activity work toremove them.

Toronto, Ontario, Canada

- Identify store growth opportunities and create a plan to achieve goals- Lead and inspire partners to achieve results without sacrificing partner and customer experience - Review Profit and Loss statement and create a plan to increase store revenue and total contribution - End to end recruitment ensuring appropriate staffing levels- Schedule training and tailors training plans to new partners’ background and learning style

Toronto, Canada Area

- Identified standards and opportunity gaps and worked with the manager and the team to close these gaps.- Worked on partner development and trained new shift supervisors.- Increased breakfast sandwich sales by 16% in the first period by accurately forecasting sales and coaching partners on suggestive selling. Kept the growth consistent.- Performed monthly QASA audits and worked with the team to ensure that all standards are in place.

Toronto, Canada Area

Ontario College Graduate Certificate, Information Systems Business Analysis

Bachelor’S Degree, Information Technology (Management)