Mohamed A. Email & Phone Number

Dubai, United Arab Emirates

-Coordination and support for any security or medical support for Iqarus deployed staff on any project or operation, including Head office visitors.-Direct contact and responsible for answering incoming calls, evaluating requirements, and forwarding to the relevant executive for action.-Monitoring staff movement via tracking services. -Review of the security status of all countries of deployment, reporting of and sharing of security alerts to all internal departments as… Show more -Coordination and support for any security or medical support for Iqarus deployed staff on any project or operation, including Head office visitors.-Direct contact and responsible for answering incoming calls, evaluating requirements, and forwarding to the relevant executive for action.-Monitoring staff movement via tracking services. -Review of the security status of all countries of deployment, reporting of and sharing of security alerts to all internal departments as required.-Establishment of active tracking processes for all extreme risk locations where required and support is mandated for deployments.-Continuously review and improve the OSC processes and procedures. -Provide travel logistics support to field staff including pre-deployment security briefings and information sharing.-Manage and coordinate project reports and returns including Monthly Board Reports, Weekly Operations Reports, and continuous reports related to field projects as required.-Monitoring and reporting all incidents through the established process in Microsoft Forms from all field sites and projects.-Manage and coordinate operations and HSE statistics from all projects and report as required to various Heads of Departments.-Management of Operations Support Centre administrative processes, including accurate record keeping. -24/7 on-call. -Supporting the processing of and management of insurance claims for Field Staff as required.-Annual review of all Head Office, Project, and Site Business Continuity Plans (BCP) and Medical Emergency Response Plans (MERP) throughout the business.-Escalate cases and requests as per company protocols.-Work harmoniously with fellow operations staff, clinical team, and field team leaders. Prepare and manage any Crisis Response Team activations within the company and be the initiator of the support process. -Ensure inbound requests are handled in a timely efficient manner.-Carry out any other reasonable duties as requested by the management. Show less

Dubai, United Arab Emirates

- Manage cases in line with the key directive of Assist First, Verify Later- Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided.- Demonstrate an understanding of all key clients’ Operations and Billings Procedures- Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures- Manage cases with a view to moving them forward in… Show more - Manage cases in line with the key directive of Assist First, Verify Later- Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided.- Demonstrate an understanding of all key clients’ Operations and Billings Procedures- Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures- Manage cases with a view to moving them forward in the best interests of the member and client.- Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centers in the provision of assistance to members and clients.- To be the first point of contact for members, end users, clients, service providers and colleagues- Ensure incoming calls are answered promptly, appropriately and courteously.- Ensure inbound requests are handled in timely efficient manner.- To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover.- Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.- Escalate cases and requests as per company protocols.- Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.- Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary.- Positively promote International SOS to other organizations.- Carry out any other reasonable duties as requested by the manager.- Work as part of a 24/7 shift pattern. Show less

Dubai, United Arab Emirates

- Handle guest’s check-ins and check-outs professionally in a welcoming and specialize manner.- Provide excellent customer service as per hotel standards and assist in situations to ensure guests satisfaction.- Ensuring smooth Operations and efficient are running overall day-to-day.- Handle rooms blocking for individuals, groups, VIP according to their special requests and preferences.- Handle emails and action accordingly.- Handle guests complains.- Handle and redirect… Show more - Handle guest’s check-ins and check-outs professionally in a welcoming and specialize manner.- Provide excellent customer service as per hotel standards and assist in situations to ensure guests satisfaction.- Ensuring smooth Operations and efficient are running overall day-to-day.- Handle rooms blocking for individuals, groups, VIP according to their special requests and preferences.- Handle emails and action accordingly.- Handle guests complains.- Handle and redirect customer queries- Maintained the hotel’s high standards of service and hospitality.- Meet and greet VIP guests with a smile, provide special welcoming and personalized services.- Promote Hotel Facilities and services of the hotel.- Handle Groups preparation such as rooms blocking, rooming list, and room’s keys and C/in- out.- Communicate with HK in groups rooms preparation prior to arrival.- Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded.- Maximize room revenue by making upselling.- Increase guest’s satisfaction by developing the customer service of the team from good to excellent.- Prepare monthly room revenue reports such as (LCO , Early C/in, upselling, wake-in and extra pax reports)- Provide the team with ongoing coaching, training and development.- Handle reception roster.- Handle PDR for reception team.- Departmental official trainer.- Acting as front desk manager. Show less

1000 Rooms

- Handle guest’s check-ins and check-outs professionally in a welcoming and specialize manner.- Provide excellent customer service as per hotel standards and assist in situations to ensure guests satisfaction.- Ensuring smooth Operations and efficient are running overall day-to-day.- Handle rooms blocking for individuals, groups, VIP according to their special requests and preferences.- Handle emails and action accordingly.- Handle guests complains.- Handle and redirect… Show more - Handle guest’s check-ins and check-outs professionally in a welcoming and specialize manner.- Provide excellent customer service as per hotel standards and assist in situations to ensure guests satisfaction.- Ensuring smooth Operations and efficient are running overall day-to-day.- Handle rooms blocking for individuals, groups, VIP according to their special requests and preferences.- Handle emails and action accordingly.- Handle guests complains.- Handle and redirect customer queries- Maintained the hotel’s high standards of service and hospitality.- Meet and greet VIP guests with a smile, provide special welcoming and personalized services.- Promote Hotel Facilities and services of the hotel.- Handle Groups preparation such as rooms blocking, rooming list, and room’s keys and C/in- out.- Communicate with HK in groups rooms preparation prior to arrival.- Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded.- Maximize room revenue by making upselling.- Increase guest’s satisfaction by developing the customer service of the team from good to excellent.- Prepare monthly room revenue reports such as (LCO , Early C/in, upselling, wake-in and extra pax reports)- Provide the team with ongoing coaching, training and development.- Departmental official trainer. Show less

Dubai, Media City

Creates 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest.Gives personal attention, takes personal responsibility and uses teamwork when providing guestservice.Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction… Show more Creates 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest.Gives personal attention, takes personal responsibility and uses teamwork when providing guestservice.Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee.Performs other duties as required to provide fast and friendly genuine hospitalityProvides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.Greets guest and processes hotel registration.Keeps current on hotel accommodations, services and area attractions.Responds to customer inquiries for information.Arranges for services requested by the guest by working with other departments as appropriateStays current with developments in the hotel by reviewing and updating the communication log.Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control.Offers guests updated rooms and promotes hotel amenities, food and beverage outlets and services.Makes reservations in accordance with hotel’s yield management practices.Processes customer credit at check-in in accordance with hotel policy.Identifies and records special billing instructions and notifies accounting,Obtains appropriate approvals and signatures.Follows hotel policy on ash banks. Seek to understand the guest, internal and external customer and meet and exceed theneeds of both the customer and the company. Ensure that work is accurate, thorough and to the highest standards. Demonstrate personal ownership of tasks and follow through to get the required results. Foster trust and cooperation among coworkers,customers and suppliers develop and sustain personal contact in order to provide mutual benefit. Show less

Egypt

- Determines requirements by working with customers.- Answers inquiries by clarifying desired information,researching, locating, and providing information.- Resolves problems by clarifying issues and exploring answers and alternative solutions,escalating unresolved problems.- Fulfills requests by clarifying desired information,completing transactions&forwarding requests.- Sells additional services by recognizing opportunities to up-sell accounts&explaining new features.-… Show more - Determines requirements by working with customers.- Answers inquiries by clarifying desired information,researching, locating, and providing information.- Resolves problems by clarifying issues and exploring answers and alternative solutions,escalating unresolved problems.- Fulfills requests by clarifying desired information,completing transactions&forwarding requests.- Sells additional services by recognizing opportunities to up-sell accounts&explaining new features.- Maintains call center database by entering information.- Keeps equipment operational by following established procedures.- Updates job knowledge by participating in educational opportunities.- Enhances organization reputation by accepting ownership for accomplishing new and different requests. - Exploring opportunities to add value to job accomplishments. Show less

Cairo Governorate, Egypt

- Call client and customers, arranging appointments and meet accordingly. - Maximizing customer and client satisfaction.- Ensure that clients fulfill all their needs. - Maximize company revenue by closing deals on regular basis.

License Of Law, Law

Education record