- Managing the instructional design team - Perform front-end analysis to identify performance & learning needs - Handling SME meetings and mapping meetings - Head gamification designer - Creating custom business & learning board-games, escape rooms and game-based learning events - Managing the elearning development team - Developing and designing custom elearning experiences - Managing the graphic design initiatives - Creating the storyboard & script strategies - Design & develop custom animations, character creations and story-based learning programs- Managing the facilitators team delivering the company's learning programs - Delivering & facilitating The Catalyst homegrown learning program

- Managing and directing the research and development activities & tasks to meet organizational needs and to capitalize on potential new training programs.- Analyze training needs to develop new training programs or modify and improve existing programs.- Maintaining an up to date knowledge of required theories, products and best practice application to support an exceptional development of training products.- Plan, develop, and provide training and development programs, also competency framework analysis and BARS analysis. - Conducting sessions and arrange on-the-job training if needed by clients.- Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.- Train instructors and supervisors in techniques and skills for training and dealing with employees.- Analyze skill gaps and performance improvement opportunities- Provide ongoing reporting and analysis of training activities- Develop and organize training manuals, multimedia visual aids, and other educational materials, plus developing testing and evaluation procedures.

- Prepare training budget for department or organization.- Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.- Analyze training needs to develop new training programs or modify and improve existing programs.- Conduct or arrange for ongoing technical training and personal development classes for staff members.- Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.- Conduct sessions and arrange on-the-job training for our clients- Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.- Develop and organize training manuals, multimedia visual aids, and other educational materials.- Develop testing and evaluation procedures- Identify new potential prospects and leads in various sectors for the Company- Work on gathering clients' development needs and information- Meet and present Restart Business Solutions while approaching and facilitating further engagement (sales)- Follow up with the clients throughout the process until the start of the training operation,- To form a strong long term, professional communication bond with the different key decision makers of the various clients being dealt with- Present a monthly updated report to the board and discuss potential expansions.- To update the business development clients track data base - Contribute to the Marketing Intelligence effort of the company- Contribute to the Marketing and Visibility efforts of the company- Work closely with the different internal departments for proper introductions, briefings and maintaining a proper image

- Monitor, evaluate, or record training activities or program effectiveness.- Offer specific training programs to help workers maintain or improve job skills.- Evaluate business plans and financial projections- Assesses business start-up for development and expansion with development needs- Compile accurate spreadsheets (balance sheets, income statement, cash flows, trends,and ratio analysis) based on information obtained from our clients and third party partners - Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.- Identify New potential prospects and leads in various sectors for the Company to develop or cooperate with for a better success to the development department- Develop alternative training methods if expected improvements are not seen.- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.- Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.- Evaluate training materials prepared by instructors, such as outlines, text, or handouts.- Design, plan, organize and direct orientation and training for employees or customers of industrial or commercial establishment.- Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures.- Select and assign instructors to conduct training.

-Training the employees and new company comers onto the soft skills minimum metrics required that would qualify them sufficiently to kick off into their required jobs within Raya-Creating, preparing and delivering new training materials about Communications Skills, Leadership Skills, Customer Service, Sales Techniques, Business Ethics, Public Speaking, Coaching, Complaint Handling, Advanced Customer Service, and several of other materials that we learn and train on daily basis.-Training product knowledge within implemented projects in Raya to reach the best outcome-Analyzing employees’ performance per employee and base a plan for performance enhancement.-Managing 35 junior and senior trainers onto their training implementation.-Handling trainers' quarter and annual performance appraisals to decide their salary variables and tasks across.-Appointed as the soft skills focal point and spok in the department where any trainer should get back to my permission for implementing any new training techniques/approaches/materials.-Responsible for any client management processes with any outsourcing company or entity dealing with the training & development department with the help of the project management team.-Setting the training manual plan for the department with the help of the department's section head and training director.-Designing the learning & development benchmarks for the junior & senior trainers in the department with the help of the OD specialists from the human resources department.

QA supervisor/manager of the ICDL project in the middle east at the UNESCO Cairo Office. ICDL is the international Computer Driving License Which is a project within the scientific department of the UNESCO Cairo Regional Office Working on wiping off computer illiteracy off the middle east region and indulging 101 introductions to the mass about the computer software packages and systems, In a form that would be attained as a license guaranteeing their full awareness of computer basics.-Supervising and managing 37 Quality assurance officers controlling the region of Egypt with an average of 400 accredited centers to supervise and qualify.-Handling quality assurance officers' schedules-Reporting quality assurance officers' performance and producing their monthly payroll checks upon tasks delivered-Managing and monitoring the work of 10 quality assurance officers of 7 Arab State members.-Implementing the UN procedures across the ICDL Middle East programs.-Taking part in the accreditation process of testing and training centers across the middle east.-Handling the quality assurance officers performance appraisals and performance analysis across-Conducting spot checks and quality checks on quality assurance officers' task along with spot checking, testing and training centers' performance up to the UN benchmarks-Responsible for the purchasing and transcendence of the ICDL testing materials from Ireland to the middle east as given to each and every center across-Conducting quality and performance inductions & on the job trainings to the quality assurance officers-Carrying out meetings with quality assurance officers on regular bi-weekly and monthly basis while reporting the findings to the scientific department director of the UCO (UNESCO Cairo Office)-Following up with the UCO scientific department director on the updates from the ICDL Ireland program to be presented in the middle east

- Attracting potential clients to work along with Job Master employment projects- Handling the mass audience attending the company programs and their interaction with the company- Assisting the business development director in meetings, lead generation and sales possibilities- Filling and administrating the business development reports and operations- Planning and organizing the employment fair operation in terms of business development, process and administration- Attracting further stakeholders and partners to work along with the company - Supervising the business development operation in terms of implementation and execution on behalf of the business development director- Building relationships with clients, partners and stakeholders to carry out the company projects' needs and processes

-Reporting to Branch Manager Updates regarding agents’ performance.-Training the new agents, and help older agents improve their performance.-Making new scripts for the training, agents on the phone, and for the sign ups.-Handling the operational sales process and attracting new sales prospects-Taking care of closing sales tasks in addition to handling upselling and cross selling opportunities-Responsibility over sales team performance and conversion rates-Sending updated sales and customer service reports to the branch manager-Handling operations with distributors, stakeholders and our offices in New Jersey, US-Maintaining consistency of sales revenue on monthly basis