Pc Support Technician
Current• Provide hands-on technical support to end-users, diagnosing and resolving hardware and software issues in a timely and efficient manner.• Install, configure, and maintain desktops, laptops, and peripheral devices for employees, ensuring optimal performance.• Collaborate with the IT team to deploy software updates, patches, and security enhancements to maintain a secure and stable IT environment.• Troubleshoot network connectivity issues, resolving them to minimize downtime and optimize network performance.• Train end-users on the proper use of IT equipment and software, promoting digital literacy and reducing support requests.• Maintain detailed records of hardware and software inventory, ensuring accurate tracking and management of IT assets.• Collaborate with vendors and service providers to coordinate equipment repairs and warranties, reducing downtime and costs.
