• Provide hands-on technical support to end-users, diagnosing and resolving hardware and software issues in a timely and efficient manner.• Install, configure, and maintain desktops, laptops, and peripheral devices for employees, ensuring optimal performance.• Collaborate with the IT team to deploy software updates, patches, and security enhancements to maintain a secure and stable IT environment.• Troubleshoot network connectivity issues, resolving them to minimize downtime and optimize network performance.• Train end-users on the proper use of IT equipment and software, promoting digital literacy and reducing support requests.• Maintain detailed records of hardware and software inventory, ensuring accurate tracking and management of IT assets.• Collaborate with vendors and service providers to coordinate equipment repairs and warranties, reducing downtime and costs.

• Onboarded- Provided remote and on-site technical support for users, addressing a wide range of hardware and software issues.• Assisted in the deployment of operating system upgrades, software installations, and data migrations, minimizing disruptions to business operations.• Conducted regular system maintenance and system performance monitoring to proactively identify and resolve potential issues.• Assisted in creating and updating documentation for IT procedures and troubleshooting guides, enhancing team efficiency.• Participated in the development and implementation of backup and disaster recovery plans to safeguard critical data.