Moeed Ahmad Email & Phone Number

• Provide hands-on technical support to end-users, diagnosing and resolving hardware and software issues in a timely and efficient manner.
• Install, configure, and maintain desktops, laptops, and peripheral devices for employees, ensuring optimal performance.
• Collaborate with the IT team to deploy software updates, patches, and security enhancements to maintain a secure and stable IT environment.
• Troubleshoot network connectivity issues, resolving them to minimize downtime and optimize network performance.
• Train end-users on the proper use of IT equipment and software, promoting digital literacy and reducing support requests.
• Maintain detailed records of hardware and software inventory, ensuring accurate tracking and management of IT assets.

San Francisco, California, US

• Onboarded- Provided remote and on-site technical support for users, addressing a wide range of hardware and software issues.
• Assisted in the deployment of operating system upgrades, software installations, and data migrations, minimizing disruptions to business operations.
• Conducted regular system maintenance and system performance monitoring to proactively identify and resolve potential issues.
• Assisted in creating and updating documentation for IT procedures and troubleshooting guides, enhancing team efficiency.
• Participated in the development and implementation of backup and disaster recovery plans to safeguard critical data.

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

One Year Up, Cyber Security

High School Diploma, Computer Science