Moeen Malik Email & Phone Number

Greater Chicago Area

Lahore, Pakistan

Founded in 2017, United BPO Solutions is the leading BPO firm in the country with a total headcount of 50+ employees. We simply think differently about the way clients are serviced and are delivered reliable, consistent and predictable results. We have a unique capability to provide a diverse range of BPO solutions across industry verticals, thereby.

United States

United Computer Solutions is a managed IT service provider for your IT needs.We specialize in providing network and security solutions to small and medium sized businesses. With a mobile work force outsourcing IT support, also known as “managed services”, mean peace of mind. While you focus at your core business we at united computer solutions provide you.

United States

• Determining call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user.
• Preparing call center performance reports by collecting, analyzing, and summarizing data and trends.
• Maintaining and improving call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and.
• Reporting direct to Company Directors and CEO.
• Accomplishing call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job.
• Coordination with the managers of different departments and generating weekly and monthly reports

Lahore, Pakistan

• Making calls to Insurance and pharmacy companies to collect data and input the database systems.
• Achieving daily, weekly and monthly targets in timely fashion.
• Coordiante within house and offshore managers and report them on daily, weekly and monthly basis.
• To achieve the quality benchmarks and SOPS standardized by client.
• To make sure error free work delivered to the clients.

Lahore, Pakistan

• To ensure the quality benchmarks and deliver the Real Estate quotations to client in given ETA.
• Meeting with operation representatives on weekly and monthly basis to help them in minimize the errors and helping them achieved their monthly goals.
• Reporting to project managers and ensuring KPIS.

United States

• Leading teem of 20 Representatives and guiding them to achieve their monthly and weekly targets
• Managing the tasks, working arrangements and staff meetings
• Training and Development programs and solving HR related issues
• Negotiations with frustrated customers and retentions
• Reporting direct to a General Manger and Company Directors
• Coordination with the managers of different departments and generating weekly and monthly reports

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, Human Resource Development, A

High School, Faculty Of Science, Pre-Medicine/Pre-Medical Studies, A

Secondary School (Matriculation), Biology, Chemistry & Physics, A

Master Of Business Administration - Mba