Moeez Ahmed Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

 Provide 1st line IT support to end-users, addressing technical issues on desktops, laptops, mobiles, printers, and basic network devices. Installing and configuring computer hardware, software, systems, networks, and other peripherals. Remote access assistance to users and network share access management Monitoring and maintaining computer systems and networks. Log and track incidents reported by users. Maintain a high level of customer satisfaction through effective… Show more  Provide 1st line IT support to end-users, addressing technical issues on desktops, laptops, mobiles, printers, and basic network devices. Installing and configuring computer hardware, software, systems, networks, and other peripherals. Remote access assistance to users and network share access management Monitoring and maintaining computer systems and networks. Log and track incidents reported by users. Maintain a high level of customer satisfaction through effective communication and problem resolution. Create and update documentation for common technical issues and resolutions. Show less

Gold Coast, Queensland, Australia

• Provide technical assistance and support to end-users. • Respond to user inquiries and troubleshoot issues via phone, email, or in-person. • Coordinate with MSP for hardware repairs or replacements as needed. • Log and track incidents reported by users. • Prioritize and manage the resolution of incidents based on urgency and impact. • Maintain a high level of customer satisfaction through effective communication and problem resolution.• Ensure timely updates to users… Show more • Provide technical assistance and support to end-users. • Respond to user inquiries and troubleshoot issues via phone, email, or in-person. • Coordinate with MSP for hardware repairs or replacements as needed. • Log and track incidents reported by users. • Prioritize and manage the resolution of incidents based on urgency and impact. • Maintain a high level of customer satisfaction through effective communication and problem resolution.• Ensure timely updates to users on the status of their reported issues. • Create and update documentation for common technical issues and resolutions. • Collaborate with other IT teams for problem resolution and project implementation. • Assign new account and licenses to new user, mailbox configuration and application support. • Sound knowledge of Group Policy Management. Show less

* Assisted students in utilizing software relevant to their discipline, increased students' understanding of software through individualized guidance and support, and successfully concluded the program with an 80% satisfaction rate.* Aided students in improving their theoretical and practical knowledge of their respective discipline by providing support and guidance, demonstrated strong communication and interpersonal skills to effectively collaborate with program staff and peers.*… Show more * Assisted students in utilizing software relevant to their discipline, increased students' understanding of software through individualized guidance and support, and successfully concluded the program with an 80% satisfaction rate.* Aided students in improving their theoretical and practical knowledge of their respective discipline by providing support and guidance, demonstrated strong communication and interpersonal skills to effectively collaborate with program staff and peers.* Completed the program with 80% satisfaction rate which reflected the successful accomplishment of the program goals. Show less

Ialamabad

* Hands on Experience of Planning, Designing and Roll out of MW network.* Conduct all kinds of Microwave Surveys that also includes LOS Surveys etc.* Provide the technical solution of all problems relating to TXN network in the region while upgrading network into 4G.* Developed and delivered accurate design of network while meeting customers’ requirements.

Islamabad

* Actively listen to the customer complaints and resolve technical issues to maintain SLA.* Assisted in troubleshooting and resolved over 500 customer technical issues with 98% customer satisfaction rate.* Provided system administration tasks, including software installation, hardware maintenance, and security patching.* Prepared user guidelines and conducted customer training when necessary.* Monitored system performance and responded to system issues in a timely manner.

Master Of Information Technology (Cyber Security), 5.88

Bs In Electrical (Computer) Engineering, 82%

Pre-Engineering, 65%

Metric, Science, 82.19%