Moeez Ejaz Email & Phone Number

Seoul, South Korea

Seoul, South Korea

Concentrix is a global customer experience services and technologies company, providing support to the world’s best brands. Working with Global teams, Clients, Top brands, Global DPE's has given me an opportunity to enhance my analytical , Data Analysis, Forecast skills.• Investigate, extract, analyze, review and validate client data.• Report and deliver high-level data quality metrics to different levels of staff and management.• Preparation of weekly and monthly business review presentations for clients• Proactively identify process inefficiencies and improve processes considering upstream/downstream effects• Develops and maintains effective monthly reporting processes to provide insight and analysis for support teams• Create and manage complex reports from data exploration to comprehensive report building with visualization and insight.• Develop smart automated reports to track key performance indicators (KPIs), identify trends, and monitor company initiatives• Analyzing trends and exploring data can help improve support team performance by providing useful implications from RAW data.• Meeting with global clients, carefully listen to their concerns and provide required solutions actively.

Gangnam-Gu, Seoul, Korea

My desire to learn Tech has increased after becoming a member of Google Campus, Meeting with tech people has been growing after becoming an official member of google seoul campus. Sharing and eliminating the new ideas, continuous disruption is the only way to grab the shares of the market. One time disruption doesn’t mean the market has been captures, its very competitive. Be focused, alive and be open to new learnings.

Yeongdeungpo District, Seoul, South Korea

- Managing a multi cultural team- Creating brand awareness by using Marketing campaign tools.- Craft strategies to increase traffic toward website.- Content creation management- Managing company’s SNS platforms- Closely working with Sales team to increase the conversions.

Seoul, Korea

The White Communication is an Outsource Company which provides B2B services like CS and Operations. Klook is also one of their Client. Klook.com is an online platform which provides a simple way to discover world through activities, attractions and things to do round the globe. It is a Hong Kong based company foundered in 2014 and billion-dollar startup company becomes a Unicorn in 2019 report by Forbes.As Training and team management, I focus onTraining & Development:I believe continuous training is the only key to diminish errors among employees therefore I always study my team by comparing team performance Gap and Needs Analysis. My role contains Training Design, Development and Implementation for Onboarding, New Hire Training and Up-Skill training for front-line employees. Making software manuals like (Zendesk, Genesys, Bright Pattern) and work processes, day to day update helps team to learn quickly which also persuade increase in efficiency. Close look at the customer’s need and team.Team management:Team performance is one of the key factor to achieve company’s goal.Meetings with team members 1:1 on weekly basis helps them to know their current performance status, I always encourage, motivates and empower them to deal with the customer’s problem efficiently within SOPs.Reports are also very important in managing the team, therefore updating them on regular basis allows management to track the department’s overall performance. Meeting with client on team performance held randomly.

Lahore, Pakistan

• Management of Corporate Clients, key accounts. • Monitor the company’s social media accounts and offer constructive interaction with users • Analyze the long-term needs of the company’s social media strategy • Cultivation of leads into sales • Planning and implementation of promotions • Managing customer quarries and complaints via phone, email, mail and social media • B2B and B2C development in terms of sales, Corporate Client Management, and marketing. • Analyzing client data to provide customer relationship management • Sales Forecasting Planning Techniques using Excel

Lahore, Pakistan

• Take ownership and follow up in terms of Customers problem. • Up-sell Value-added services to Clients • Up-sell different products of Companies. • Work on the loyalty program for Customers. • Research on Market Competitors. • Follow up the issue for Customer Retention

Lahore

. Call Center Experience of Inbound and Outbound. Driving customer from Information to Upsell. Wrapping up Call within the TAT. Provide High-Quality Customer Relationship Service

Lahore

 Work with customer service manager to ensure proper customer service is being delivered  Keep records of customer interactions, process customer accounts, and file documents  Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution  Recommend potential products or services to management by collecting customer information and analyzing customer needs  Provide accurate, valid and complete information by using the right methods/tools  Identify and assess customers’ needs to achieve satisfaction

Master'S Degree, Global Business, 4.25

Activities and Societies: Student Council head marketing departmentBusiness development, Operations and Supply Chain Management

Linguistics Department, Korean Language, Completed 3 Levels

Master Of Business Administration - Mba, Finance

Bachelors, Commerce