Moe Ghorab Email & Phone Number

Newton, Ma, Us

Seattle, Wa, Us

-Provide technical support to a wide range of customers via email, phone and screen share to ensure effective use of Tableau Server, Tableau Desktop, Tableau Prep and the Tableau Resource Monitoring Tool, Tableau Content Migration Tool, Tableau Mobile, Tableau Reader and Tableau Public.-Provide support for our applications installed on-premise or in the cloud on multiple OS environments such as various mobile operating systems, Windows Server, Windows, Linux (several distributions) and Mac OS environments.-Collaborate with Sustaining Engineering and Sales to provide a resolution for cases that require a more in-depth troubleshooting process spanning multiple teams concurrently in many situations.-Utilize time management to prioritize customer issues based upon multiple factors while addressing multiple internal projects concurrently.-Provide assistance to colleagues dealing with complex issues that need a new perspective through mentorship or collaboration.-Provide assistance to the newly formed Premium Technical Support team to address any case overflow in order to honor SLA and resolve.Selected Accomplishments:-Major contributor to the effort to address security vulnerabilities from Apache Log4j incident in December, 2021 by addressing and closing 80+ customer escalations and created a video to guide customers through mitigation steps.-Created multiple videos using Camtasia to guide customers through standard operating procedure when engaging Tableau technical support to address specific kinds of errors.-Selected as a member of the tier 2 team addressing all support requests regarding errors from installation, backups, restoring of backups for disaster recovery, version upgrades, application performance and stability for all Tableau applications.-Selected as a member of the mentorship team to work with new technicians and walk them through all aspects of the support process.

Seattle, Wa, Us

-Advocate customer needs and concerns to Support Management, Tier 4, Sustaining Engineering and/or Development and partner with them in finding resolutions to technical issues.-Maintain excellent relationships with Tableau customers by applying in-depth troubleshooting to identify root cause while understanding the customer’s skill level and communication style.-On a semi-annual basis, assist my assigned accounts with identifying key opportunities for growth and improved performance by delivering Deployment Reviews.Selected Accomplishments:-Maintained four high-visibility accounts, each of whom renewed subscription to the Elite Technical Account Management model.-Drove communication between internal and client teams for hot escalations.-Assisted 2 accounts in installing additional means to monitor and improve performance in resource intensive environments.-Assisted the Rewards and Recognition team in several events to help alleviate stress for the overall Washington-based technical support team.

Seattle, Wa, Us

-Provide technical support to a wide range of customers via email, phone and screen share to ensure effective use of Tableau Server, Tableau Desktop, Tableau Prep and the Tableau Resource Monitoring Tool, Tableau Content Migration Tool, Tableau Mobile, Tableau Reader and Tableau Public.-Provide support for our applications installed on-premise or in the cloud on multiple OS environments such as various mobile operating systems, Windows Server, Windows, Linux (several distributions) and Mac OS environments.-Collaborate with Sustaining Engineering and Sales to provide a resolution for cases that require a more in-depth troubleshooting process spanning multiple teams concurrently in many situations.-Utilize time management to prioritize customer issues based upon multiple factors while addressing multiple internal projects concurrently.-Provide assistance to colleagues dealing with complex issues that need a new perspective through mentorship or collaboration.-Provide assistance to the newly formed Premium Technical Support team to address any case overflow in order to honor SLA and resolve.

Seattle, Wa, Us

-Provide technical support to a wide range of customers via email, phone and screen share to ensure effective use of Tableau Server, Tableau Desktop, Tableau Prep and the Tableau Resource Monitoring Tool, Tableau Content Migration Tool, Tableau Mobile, Tableau Reader and Tableau Public.-Provide support for our applications installed on-premise or in the cloud on multiple OS environments such as various mobile operating systems, Windows Server, Windows, Linux (several distributions) and Mac OS environments.-Collaborate with Sustaining Engineering and Sales to provide a resolution for cases that require a more in-depth troubleshooting process spanning multiple teams concurrently in many situations.-Utilize time management to prioritize customer issues based upon multiple factors while addressing multiple internal projects concurrently.-Provide assistance to colleagues dealing with complex issues that need a new perspective by addressing help requests as a subject matter expert and collaborating with appropriate teams when encountering possible defect reports.Selected Accomplishments:-Transitioned over from the APAC support team based in the US over to the team supporting the US West coast after 8 months.-Helped mentor new hires through the technical support process through call coaching and collaboration.-I created artistic resources to provide a cohesive culture in my team by way of completing indoor murals and creating t-shirts or general art assets as needed.

North Vancouver, Bc, Ca

I am a 3D freelance Character artist looking for CG work in videogames or feature films. I recently completed coursework at The Think Tank Training Centre in North Vancouver in order to change career paths.My most recent career was as an FTE at Microsoft as a Technical Support Engineer specializing in Online Advertisement, but found my love for art and my need to create a driving factor to jump in with both feet and make this change. I have a Bachelor of Science in Web Development and Networking from the State University of New York, and am also an accomplished 2D artist specializing in creatures, comics and surrealist designs. I have applied a 20'x12' wall mural, worked as the sole character concept artist for an online sit-com and a small video game and have created numerous tattoo concepts.I am proficient in SoftImage XSI, Maya, Marvelous Designer, Zbrush, MARI, Nuke, UV Layout, Topogun, 3D-Coat, Photoshop, AfterEffects and Sculptris. My passion is poly-modeleing and sculpting specializing in realistic and stylized characters and creatures. I also have experience with hard surface modeling, rigging, creating shaders, photo real texturing, lighting, compositing and cloth simulation.​I am looking forward to the opportunity to work with some great teams as I create new and exciting 3D models for games and movies.

Redmond, Washington, Us

-Perform an active role in assisting partner teams with any ad related issues. Provide support of all tools used in the Website Display side of the Microsoft Advertising group with ad campaign booking, reporting, asset creation and testing.-Work with the team in order to triage escalations appropriately while balancing workload.-Assist in streamlining the troubleshooting process for the entire team by improving tools and leading projects.-Partner with Tier 3 specialists to resolve issues that require attention by developer teams.Selected Accomplishments:-When assigned the SME status for the Workqueue process, I was set up to be the only person to watch out for schedule changes that would not go live. I set up to globalize the process so that in my absence, any team member would be able to resolve these potentially high revenue and high visibility issues quickly.-As a member of the User Education Reduction team, I conducted a refresher course for the Display Media Organization. The course was designed to re-educate their team on Network Hierarchy and Delivery. After the training was complete, the following month showed a drop of 16% in user education coded tickets, relating to the key areas I had addressed.-I took on ownership of all issues escalated to my team in regards to the SOAP error that was keeping Sales Planners from being able to bulk upload lines to orders in Ad Expert. Once I compiled the needed data, I kept up communication with the developers and with the affected team until we reached a resolution.-Conducted analysis of the revenue impact of all escalations where wrong sized ads were booked in different sized locations in Ad Expert. With this analysis, I have set up a bug with Tier 3 to have a soft error added into Ad Expert to prevent the issue. The revenue impact of this problem is $1 million per year.

Redmond, Washington, Us

-Contingent employee contracted through Volt working in a team in order to provide information to corporate customers with pre-sales and licensing information about Microsoft’s products and services. -Keep track of service levels in order to maximize my department’s customers’ overall experience. Provide concise information to solve issues with one-call resolution.-Acquire at least 2 sales leads per month for Microsoft inside sales representatives.Selected Accomplishments:-Acquired 9-10 sales leads per month from the initiation of the program.

St. Louis, Missouri, Us

-Perform an active role in selling Graybar goods and services on inbound and outbound calls. -Provide support on product selection and application.-Coordinate the prompt handling of customer requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims. -Assist customers in the resolution of all disputes and claims. -Participate in joint sales calls on the local service provider customer base. Selected Accomplishments:-Cleared up service issues remaining from previous administration of Echostar/Dish Networks, Falcon Broadband, Time Warner and AT&T-Supported Five sales representatives simultaneously in the states of Washington, Colorado, Utah, New Mexico, Arizona Nevada and California-Member of the Graybar Safety Committee overseeing safety procedures and statistics to keep my warehouse location accident free-Secured and completed high dollar transactions while keeping tabs on every aspect of closing said transactions from beginning to end

-Provide customer support within a team through allowing access to analog and digital television service, broadband internet and digital voice for residents of apartment complexes in several different states across the country. -Provide technical support assisting said residents with problems involving their broadband connections and digital television. -Assist other employees with company policy, better methods for trouble shooting and proper customer service behavior.

3D Character Modelling And Sculpting

Bachelor Of Science - Bs, Web Development And Networking