www.shinemyrideyyc.caAt Shine My Ride YYC, our journey began with a passion for transforming vehicles into pristine works of art. Born and raised in the heart of Alberta, we set out to redefine auto detailing by merging cutting-edge techniques with a deep respect for the rugged beauty of our surroundings. Our story is one of dedication to perfection and a commitment to enhancing the driving experience, one meticulous detail at a time.

Directed a customer-facing team of 20, ensuring all members were trained to provide high-quality service.Initiated a problem-solving framework that improved resolution times for issues by 30%.Managed the interface with IT to enhance automation in customer service areas, boosting efficiency by 15%.

Coached and mentored a frontline team of 35 employees, promoting continuous improvement in service standards.Achieved the highest customer satisfaction ratings in the region for 4 consecutive quarters, reflecting outstanding service delivery.Led a project to redesign the customer service training program, enhancing staff competencies and performance.Effectively managed team scheduling and resources during peak travel seasons, ensuring operational stability.Negotiated with… Show more Coached and mentored a frontline team of 35 employees, promoting continuous improvement in service standards.Achieved the highest customer satisfaction ratings in the region for 4 consecutive quarters, reflecting outstanding service delivery.Led a project to redesign the customer service training program, enhancing staff competencies and performance.Effectively managed team scheduling and resources during peak travel seasons, ensuring operational stability.Negotiated with vendors to improve resource allocation, saving the company 10% in operational costs. Show less

Built and maintained strong, trusted relationships with important stakeholders across a portfolio of diverse accounts that increased net promoter score NPS by 30 points. Orchestrated the onboarding of new enterprise-level customers, reducing time-to-value by 50% compared to the previous year. Utilized customer health metrics to customize interventions for at-risk accounts, reversing potential churn and solidifying business with 95% of accounts. Led quarterly business reviews with… Show more Built and maintained strong, trusted relationships with important stakeholders across a portfolio of diverse accounts that increased net promoter score NPS by 30 points. Orchestrated the onboarding of new enterprise-level customers, reducing time-to-value by 50% compared to the previous year. Utilized customer health metrics to customize interventions for at-risk accounts, reversing potential churn and solidifying business with 95% of accounts. Led quarterly business reviews with C-level executives across multiple key accounts, influencing the decision-making process and alignment of our services with their strategic goals. Collaborated with product teams by providing constructive customer feedback which led to the development and adoption of three new product features. Show less

Managed and grew accounts totaling more than $10M in annual revenue, consistently meeting and exceeding sales targets by at least 15% each quarter. Developed a segmentation strategy that tailored service delivery to customer needs, improving engagement for low-touch accounts by 25%. Created comprehensive client success plans that led to a 10% YOY growth in account revenue. Coordinated and led cross-functional teams to deliver complex implementations within timelines, achieving a 100%… Show more Managed and grew accounts totaling more than $10M in annual revenue, consistently meeting and exceeding sales targets by at least 15% each quarter. Developed a segmentation strategy that tailored service delivery to customer needs, improving engagement for low-touch accounts by 25%. Created comprehensive client success plans that led to a 10% YOY growth in account revenue. Coordinated and led cross-functional teams to deliver complex implementations within timelines, achieving a 100% project success rate. Show less