Moeketsi (Max) Modise Email & Phone Number

Bloemfontein, Free State, South Africa

Bloemfontein, Free State, South Africa

POSITION : Relationship Executive Merchant ( Jan 2020 - Current )RESPONSIBILITIES : Aggressively drive profitable growth of Total Book Turnover and margin through acquisition of new merchants, growing the existing merchants and retain the profitable merchants. Dedicated, Focused engagement with internal stakeholders to increase our margin and our cross sell penetration into business bank. Ensure we become the go-to bank for merchants by giving excellent customer service, increasing our visibility through structured market presence and client engagements. Ensure that all dealings with merchants are within Service Level Agreements (SLA). Apply the highest standards of controls and risk management practices and behaviors and embed a positive risk and control culture.

Bloemfontein Area, South Africa

Bloemfontein Area, South Africa

Responsibilities o Achievement of net profit growth for business o Drive significant growth and profitability in the context of cost management o Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions o Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members o Track, control and influence sales activities with the specific aim to achieve previously determined sales targets. o Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information o Comply with governance in terms of legislative and audit requirements o Assess and prepare finance applications for credit consideration o Responsible for processing all deals within the region o Provide accurate and reliable sales statistics. o Manage own development to increase own competencies

Durban Area, South Africa

Support product sales with specialist product knowledge, Provide product training internally and or external, Develop and maintain relationship with product client base and provide excellent customer service, Stay abreast of the market within the product as well as any developments leading to the product, Follow and track results of product and implementation.

Johannesburg Area, South Africa

Ensuring Smart Boxes seculation, analyzing monthly consumables, Analyze monthly Cash Centres fixed assets, Analyze monthly faulty box reports, Resolving all Smart Box related queries ¸Provide monthly analysis of CIT performance and Cash Centres.

Johannesburg Area, South Africa

Providing efficient and effective administration support to ensure the smooth running of the functional area, as a second tier resolution specialist I was responsible for speed and accurate were the first tier team is unable to resolve the query. Query management need to be within the specific SLA time, and escalation to the third party will be required e.g Cash Centres Branches Shared services; keep the first tier team updated on status via Siebel and closing SR’s

Bachelor Of Technology (Btech), Business Administration, Completed Nqf 7

Management Development Programme, Management Trainee, Nqf 5

Dip - Taxation, Accountancy, Nqf Level 6