Nicole Moeller Email & Phone Number

San Diego, California, United States

San Diego, California, United States

Remote

-Licensed insurance agent in Property and Casualty in WA and OR-Spoke to an average of 50 customers a day-Serviced policies and assisted customers with changes they needed to make. Adding/removing a vehicle, adding a driver, billing changes, cancellations, etc.-Offered coverage counseling as well as review policy for ways to reduce premium-Resolved billing issues and process billing changes-Worked with third party companies such as rental car or mortgage to advise of coverage and makes changes as necessary-Provided exceptional customer service while consistently meeting monthly KPIs. -Collaborated with a team to provide best solution for the customer

Remote

-Studied for and obtained Property and Casualty insurance license in Washington and Oregon -Worked with a team throughout training and assisted each other while taking calls-Completed MAGIC training (Making a great impression with customers)

Seattle, Washington, United States

- Assisted over 100+ customers daily in product selection and processed payments- Organized products on the shelves and throughout the store- Created relationships with recurrent customers- Prioritized efficiency and organization for online orders to maintain compliance on a daily basis

Mission Viejo, California, United States

- Worked in a fast-paced environment serving over 300+ customers a day - Provided a high rate of customer satisfaction while also reconciling customer complaints - Assisted store manager in inventory and maintenance operations- Experience in training employees (5) : planning and monitoring

Bachelor Of Arts - Ba, Criminal Justice And Criminology, Magna Cum Laude

Activities and Societies: Minors in History and PsychologyPresident's Honor Roll: Spring 2019, Fall 2019, Spring 2020, Fall 2020, Spring.

Education record

Activities and Societies: 4 Year Varsity Track and Field: Captain (2017)