Mohamed Magdy Email & Phone Number

Dubai, United Arab Emirates

Responsible for handling inbound calls and emails from luxury customers in the GCC region.Responsible for providing personalized assistance and support, ensuring each interaction reflects our commitment to excellence.Responsible for addressing customer inquiries, concerns, and complaints promptly and professionally.Responsible for processing orders, returns, and exchanges accurately and efficiently.Responsible for maintaining up-to-date knowledge of our products and services to provide informed assistance.Responsible for collaborating with internal teams to resolve complex issues and ensure customer satisfaction.Responsible for documenting customer interactions and feedback to help improve service quality.

United Arab Emirates

Responsible for assisting UAE's high value customers in any inquiries whilst promoting NBA to ensurecustomer satisfaction and FCR.

Alexandria Governorate, Egypt

Responsible for assisting customers with normal and technical queries whilst promoting NBA to ensurecustomer satisfaction and FCR.Responsible for alerting concerned individuals with sudden issues to assist in providing a smoothcustomer experience.

Responsible for performance managing a team of 15 individuals.Responsible for achieving team KPIs according to operation's requirements.Responsible for conducting briefings and/or trainings to the team in terms of soft skills, knowledge &KPIs.Responsible for achieving operational and career goals on an organizational and individual level.Responsible for governing team's compliance, adherence & logestics.

Responsible for handling escalations and ensuring customer satisfaction on a department level.Responsible for meeting operational KPIs on a department level through conducting briefings and realtime coaching on any subject required.Responsible for making statistical analyses to detect and fix sudden issues or to boost department KPIswhen required by operations.Responsible for participating in meetings with clients or different support functions to flag and discusspoints of development on a department level.

Responsible for providing knowledge to a team of 15 individuals in real time basis or through briefings.Responsible for conducting miniature trainings according to new or existing processes and customerhandling or soft-skills sessions.Responsible for maintaining team KPIs.