auxalia ist der innovative Partner und Experte für die ganzheitliche Planung, das reibungslose Bauen, ein effizientes Betreiben und nachhaltiges Verwerten eines Bauwerks.

Principle Duties and Responsibilities:• Responsible for driving and execution of initiatives related to partner enablement and partner effectiveness; this includes delivery of partner onboarding and on-going training, participation in internal and external forums and partner service reviews.• Participate in global initiatives for enhancing overall partner experiences including educating partners on resources available including self-service tools.• Enables partners to maximize their capacity and capabilities by driving operational excellence through world-class support and ownership in all aspects of Autodesk’s products and services (activities) related orders and inquiries.• Ensures that all order and inquiry related Business Cases are addressed in accordance to defined global principles and guidelines within the agreed global Service Level Agreements. This entails entering orders in our systems including customer information and product codes and responding to partner inquires via systems, email and/or phone.• Analyzes key metrics and initiates daily action plans for resource optimizations. Logs quality issues to ensure root cause analysis can be completed.• Establishes scalable partnerships to deliver solutions to global partners. Collaborates with cross-functional teams to deliver efficient service solutions to global partners and customers.• Maintains good working relationships and communications with multiple internal stakeholders and external partners to facilitate all transactional and operational activities. Including obtaining approvals and generating ad-hoc reports.• Demonstrates and appreciates the diverse culture and supports the creation of greater synergies and innovations within the organization• Documents policies and procedures based on expertise in specific job areas and works with the process governance team to document best practice and work flow charts.• Represents Partner Services & Operations organization on global projects

-Personelle und fachliche Führung und Entwicklung von 20 Mitarbeitenden-Steuerung, Auswertung und Verbesserung des Tagesgeschäftes-Statistiken erstellen zur Performanceanalyse und Ressourcenplanung -Zusammenarbeit mit anderen Abteilungen, z.B Quality Assurance & Coordination Team, Realease Management, IT,Retention, Sales Support..

Koordination & Administration des Daily BusinessFührung von ca. 20 MitarbeitendenWöchentliche Arbeitseinteilung / KoordinationSicherstellen eines effizienten TagesablaufsVerantwortung für den AuftragsabwicklungsprozessSteuerung des Auftragsvolumens und Verantwortungfür den Informationsfluss

Supervisor Aftersales & BillingCablecom GmbH, OtelfingenKoordination & Administration des Daily BusinessFührung von ca. 20 MitarbeitendenWöchentliche Arbeitseinteilung / KoordinationSicherstellen eines effizienten TagesablaufsVerantwortung für den AuftragsabwicklungsprozessSteuerung des Auftragsvolumens und Verantwortungfür den Informationsfluss