Operations Manager
Current• Implement Standard Operational Processes & Procedures (SoPs) to improveefficiencies and increase productivity in the workplace• Internal leadership alignment & deliverables – responsible for leading Senior Leadership Team weekly meeting, quarterly in-person performance reviews, Year-in-Review• Oversee key client services workflows and processes; review agreements & service delivery reporting (KPIs, SGM and MSA compliance)• Client Relationship Management (QBR, Monthly Operating Reviews, etc.)• Oversee project team to ensure established forecasted budget and revenue goals are met• Prepare and approve service, sales agreements & budget proposals for prospect and existing clients• Maintain positive vendor relations and manage contract renewals to identifycost-saving opportunities• Process purchases, sales orders and inventory management• Implement standard procedures for AP/AR processes to improve accuracy and monthly cash flow• Oversee employee recruiting, hiring, training, coaching and performancemanagement• Manage HR/Payroll related issues and employee benefits (enrollments,contributions, reimbursements)
