As a Technical Project Manager at a nonprofit organization that provides food assistance to the less fortunate people in the Metro Detroit area, I Led cross-functional teams in the design, development, and deployment of a cloud-based web application, improving client management processes and streamlining organizational operations. I managed all phases of project execution, ensuring on-time delivery by aligning technical teams with organizational goals, optimizing resource allocation, and facilitating communication between teams and organizational leadership. Additionally, I work closely with our leadership team to develop and implement strategies to expand our outreach and impact in the community. With my strong leadership skills, attention to detail, and commitment to social justice, I am able to make a meaningful difference in the lives of those we serve.

As a Geek Squad Senior Advanced Consultation and Repair Agent, I provided technical support and customer service to clients in need of technology solutions. Over the course of a little over two years, I gained expertise in diagnosing and troubleshooting issues with various devices such as computers, mobile devices, and home appliances. I utilized strong problem-solving skills to analyze complex issues and provide effective solutions within given timeframes. Additionally, I provided expert technical support for over 200 devices monthly, specializing in diagnosing and resolving complex hardware and software issues across various platforms. I also collaborated with cross-functional teams to streamline repair processes, enhancing efficiency and reducing service times by 15%, while consistently delivering high levels of customer satisfaction.