Jasmijn Moerman Email & Phone Number

The Hague, ZH, NL

Delft, Zuid-Holland, Nederland

Maternity leave replacement - Setting up & producing webinars (ON24)- Promotional activities (Hubspot)- Gathering content for webinars

Team Coordinator Marketing & Communications for TOPdesk's first Online Event "SEE Online"- End-responsibility of content planning / marketing campaign- Organizing / Coordinating copywriter, social marketeer and webdesigner - Promotional activities (e-mail marketing)- Alignment with internal & external stakeholders)

Delft

Successfully completed the relocation of TOPdesk HQ (400 employees, 5200m2). Facilitating, managing and controlling: from design to the actual move. Read more details about how I approached this project in Facto Magazine: goo.gl/3cSig3Speaker at SEE 2016 & SEE 2018 Daily responsibilities* Continuous process improvement* Procurement: negotiating.

Delft

Set up a facility department for TOPdesk. I combined this task with my job as an service management implementation consultant. Main focus on centralization of all facility related activities within the organisation.Defining and improving work flows/processes and paying attention to securing information & communication.During this period I also worked as.

Delft

Implementation of CAFM/FMIS & IT Service Management system TOPdeskTraining customersImproving IT/FM processes

Breda Area, Netherlands

Design, build and maintenance VDM Cargo website. Including IT support.

Nijmegen, Nederland

Topic thesis: Customer focus in service deliveryA qualitative study through in-depth interviews with employees and customers of McDOS international BVGraduation date: 30 July 2007

Nijmegen, Nederland

Customer Service tasks with email and telephone order acceptance, data entry/processing, training new employees.

Rotterdam

Initiate, building and maintaining contacts with potential and existing customers. Translation of software manuals (English > Dutch) and delivery of content for the website of Modulor Technology.