Maurice Smith Email & Phone Number

Seattle, Washington, United States

Duties included enrolling participants and dependents into health care plans, creating letters to participants and dependents, requesting information, sorting and processing mail, both incoming and outgoing, reviewing reports for new hires, building and mailing information packets for new hires, ordering medical I.D. cards, and other duties as needed.

Tukwila, Wa

Duties included responding to customer inquiries and concerns via email and telephone, resolving said issues quickly and efficiently. My primary duties also include processing orders for several brands in the Andover Brands family - this orders are received via several online platforms, as well as received via email, fax, and over the phone. My secondary duties include maintaining assigned E-commerce platforms; to include customer service responsibilities within those platforms. Also, to establish new processes and efficiencies as we continue to grow, as well as audit internal information on an “as needed” basis to keep information clean, consistent, and concise.Previous duties in this position included maintaining and updating the company website, using Shopify and Canva to ensure up to date information regarding products and promotions.

Greater Seattle Area

My responsibilities include initiating and responding to customer emails and phone calls, resolving issues, finding solutions, and ensuring customer satisfaction with their transactions. I also assist with inventory management, filling back orders, processing exchanges and refunds.

Bellevue, Wa

Assisted in the localization of VBT voice recognition software, as well as fixing bugs, testing software, tagging and annotating user content, assisted developers in improving mobile app performance.

My primary responsibility involves “Query Judgment”: the judging the relevancy of search results based on Bing user query terms. Other duties include product categorization, error reduction work, product matching, and assorted ad hoc projects, as required by the Bing dev team.

Redmond, Wa

Starting in August 2012, I managed the COMC Twitter feed; I am responsible for generating content and responding to questions and direct messages from Twitter followers.In February of 2013, my responsibilities expanded to include monitoring and generating content for the COMC Facebook page, the COMC blog - I also act as the voice of COMC on several industry-related forum/message boards.In November of 2013, I transferred to the Customer Service team, replying to email inquiries and issues, while maintaining my duties in Social Media.

Redmond, Wa

I identify and review sports-based memorabilia, as part of the sales process for COMC.com.I was promoted to Social Media Manager in August of 2012, while still doing some card identification, on a part-time basis.

Worked as a sound designer for various Seattle theater companies; creating and editing sound cues and assembling playlists for theatrical productions.

As a member of the Google Maps team, I was part of a group responsible for the creation and maintenance of maps and reference materials for the Google Maps website. This was accomplished with the use of Google resources, as well as feedback from Google Maps users. I was also involved with peer review practices, as a means of quality control.

Working with the Donor Relations team, I was part of a group responsible for the processing of donations given to the Salvation Army. I was involved with the full process, from recording the donations in the database, to generating thank you letters and tax receipts, to operating the envelope stuffing machine and mailing the completed letters. I was also responsible for maintaining the donor database, ensuring name and address accuracy, as well as deleting duplicate entries and other database issues.

I was a member of the internal help desk team at Pemco Insurance, assisting other Pemco employees with technical issues in the work place. I was first tier support, assisting users with basic issues, and working with my team towards finding acceptable solutions towards user issues.

I was a member of a team to assist Pemco Insurance with a data conversion process, as the company transitioned to a new database system. Our team was responsible for entering customer data that did not transfer into the new system automatically. I was also responsible for creating test data, to assist the customer service agents in training for the new data system.

On 2 separate occasions, I was a game tester at Nintendo. Our responsibilities included testing games, looking for errors or mistakes in the programming, then recording these errors in a database for the game developers to see. With my English background, I was often assigned the task of having to check all the written text within the games, ensuring correct punctuation and grammar.

I was a member of D-Group, who was part of the larger Programmability team. We were responsible for the creation and maintenance of documentation of Visual Basic 7, which became VB.net. I was given the responsibility of maintaining the glossary, modifying content to reflect the changes in the software language, and creating entries for new VB.net elements. Also, I was responsible for creating abstract content for end users.