Ethan Mo Email & Phone Number

Arcadia, California, United States

- Trained and mentored 4 junior staff, improving their performance in customer service, order processing, and food safety standards to ensure efficient and high-quality service over 2 months.- Efficiently handled and served up to 400+ customer orders per shift in a Michelin-awarded restaurant.- Acquired an in-depth understanding of the menu, to accommodate customer needs, answer questions, and make recommendations, resulting in a 10% increase in upsell rates and positive customer feedback.

Los Angeles, California, United States

- Record and manage expenses, and revenues, make deposits, and payments for over 25+ low-income families or those needing assistance.- Prepare monthly bank reconciliation and generate annual profit and loss statements to support financial reporting.- Oversaw the training of 13+ new employees and coached them to help increase department productivity by 30%

Los Angeles, California, United States

- Handling over 400+ transactions per shift with accuracy and creating targeted promotions with marketing campaignsthat increased customer engagement, resulting in a 20% increase in customer retention.- Created a welcoming experience for guests and promoted new items through social media platforms such as Yelp and Facebook generating over 2,500+ followers and bringing in new guests through interactive videos.- Promote and monitor customer conversion rate, menu pricing, and online deliveries, making data-driven adjustments to improve campaign effectiveness by 30% in average customer acquisition.

Temple City, California, United States

- Educated and supported the learning of 30+ students weekly, focusing on foundational knowledge, school coursework, and skill development while facilitating a positive and inclusive learning environment.- Designed and implemented engaging educational activities and lesson plans, contributing to a 15% improvement in student engagement and academic performance as measured by program assessments.- Supervised and ensured the safety of students during class, breaks, lunch, and recess, completing over 200+ hours.

Business Administration And Management, General, Sophomore

Education record