• Build the entire onboarding process for new customers, start to end – from sales handover to configuration to training, ensuring customers rollout is smooth and seamless.• Make sure that the training sessions delivered by the product learning team are actually educating and enabling new users, illustrating the benefits of the software, effectively communicating value to customers and instilling confidence and belief in the product Assess and constantly… Show more • Build the entire onboarding process for new customers, start to end – from sales handover to configuration to training, ensuring customers rollout is smooth and seamless.• Make sure that the training sessions delivered by the product learning team are actually educating and enabling new users, illustrating the benefits of the software, effectively communicating value to customers and instilling confidence and belief in the product Assess and constantly enhance current processes in the onboarding and account management areas of the business • Nurture client towards a successful implementation using intimate knowledge of both the industry and Foodics product• Collect, analyze, and interpret customer onboarding-related data to identify requirements and information useful in optimizing their onboarding experience.• Monitor the activities of onboarding staff at the different touch points to ensure compliance with set standards of service excellence.• Liaise with Foodics relevant teams to analyze customer feedback regarding the onboarding journey and develop initiatives to effective for improved customer experience. Show less

• Responsible for Implementation of the Hardware & Foodics Software installation.• Responsible for the initial product know-how and training.• Responsible for Scheduling the Installation appointments with the clients and ensuring that the site is ready for installation.• Responsible for Backend On-Site training requests.• Responsible for On-Site Technical Visits whether Normal or Emergency.• Out of working hours/Public Holiday calls and visits Responsible for… Show more • Responsible for Implementation of the Hardware & Foodics Software installation.• Responsible for the initial product know-how and training.• Responsible for Scheduling the Installation appointments with the clients and ensuring that the site is ready for installation.• Responsible for Backend On-Site training requests.• Responsible for On-Site Technical Visits whether Normal or Emergency.• Out of working hours/Public Holiday calls and visits Responsible for receiving calls on our unified number.• Checking tasks and projects, assign and deliver the services according to the SLAs.• Closing completed projects after completion.• Sharing customer’s feedback with the Direct Manager on features and/or installation enhancements.• Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added. Show less

• Coordination of fairly complex activities to complex case areas or department accounts that play a role in business solution goals.• Interpreting demand forecasts and assisting in functional areas or comprehensive service delivery processes.• Monitoring the service problems of the account and determining its priorities.• Keep records of expenses to ascertain costs in excess of costs.• Escalation of budget compliance issues with respect to expenditures.•… Show more • Coordination of fairly complex activities to complex case areas or department accounts that play a role in business solution goals.• Interpreting demand forecasts and assisting in functional areas or comprehensive service delivery processes.• Monitoring the service problems of the account and determining its priorities.• Keep records of expenses to ascertain costs in excess of costs.• Escalation of budget compliance issues with respect to expenditures.• Coordinate communications between functional areas or departments and clients Align new, improved, and existing service offerings with client specifications.• Offers new ideas and possibilities for collaboration on business proposals.• Service improvement to improve customer satisfaction. Optimization bodies for the right parties, timely implementation and maintaining customer satisfaction.• Ensure that the expectations and needs of the client and the company are delivered. Show less

• Schedule fleet maintenance and repairs.• Work with external vendors, including mechanics.• Maintain inventory of spare parts and tires.• Monitor fuel levels.• Maintain a database of driver information.• Assist with vehicle purchases and replacements.• Assist with process improvement.• Ensure compliance with DOT regulations.