Equipment And Service Lead - Service Coordinator
Current- The Away from Home team at Smucker Foods of Canada is in the business of servicing a wide range of customers ranging from nursing homes to hotel chains and is committed to ensuring a great experience for customers.
- Work with technical leads to develop KPIs for internal and third party technicians by reporting data on current results for various facets of service completion.
- Scrub data in call logs and equipment asset trackers in order to maintain accurate reporting of objectives by reviewing and updating database records and verifying correspondences with technicians
- Created reports using Spotfire regarding customer consumption volumes, determining filters to be applied for easier manipulation of data by sales team
- Oversee and manage part and equipment orders in FEAST tracker, preparing pick slips and reviewing item usage to better maintain stock of available resources, presenting findings to Logistics and Planning team
- General use of Oracle BI to gather information on equipment being used on field across Canada, preparing reports for simpler viewing of data