Mohammad Fahad Sayed Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

Worked alongside project managers to help automate the Check-in &Check-out process and integration with Dubai Tourism AuthoritySystems for Real-Time security checks.Built logic for faster and cost-effective reporting system using JSONREST APIs which helped improve rendering performance by almost80%.Re-engineered crystal reports and built a cost-effective & faster reporting system using JSON & REST APIs

United Arab Emirates

Built RESTful APIs that served data to our JavaScript/ASP.NET front-end based on dynamically chosen user inputs that handled over 100,000 concurrent users.Built internal tools using C# for monitoring of customer-facing web applications which helped reduce incidents by 90%.Worked closely alongside Business to continuously improve application sustainability, scalability & availability thus ensuring a seamless customer experience and prevented potential annual revenue losses of approx. AED 2M.Analyzed existing issues, suggested & implemented solutions to bring down incidents by 50% for Emirates Holidays & Arabian Adventures.Was awarded for excellent Service Delivery, Behavior & Proactive approach to Incident & Problem Management.Led software development initiative as subject matter expert and primary point-of-contact for project management staff.Provided extensive documentation on apps to clients outlining all aspects of the implemented updates and changes, resulting in a 30% reduction in client support calls.

Mumbai

Involved in Requirements Collection, Design, Analysis, Development, and Customization of the Application. Level 3 Application Support & User Training Sessions.

Navi Mumbai

Key Responsibilities 1. Re-engineered existing systems used by various Shipping Forwarders. 2. Developed web interfaces using .Net, HTML/CSS, Obout Suite (Advance AJAX based .Net Controls), SQL Server, JavaScript. 3. Was involved in Deployment, Production Support & training new developersKey Achievements 1. Streamlined The Existing Development Process reducing turnaround time by about 30%. 2. Implemented a PDF reporting system using open source Web APIs reducing cost & improving scalability & availability. 3. Developed a lightweight, dynamic & re-usable mail engine capable of sending any attachment with a highly customizable body template. Since the entire solution relied heavily on a robust & fast reporting & mailing system; this optimization improved processing speeds by around 60%.

Mumbai

Project : Fast track Claims Management System – Skeletal, MarineThe solution automates, normalizes and tracks the payment processes currently being followed in Skeletal (Health, Travel, Personal Accident, BA-FIG) Claims system at ICICI Lombard.Key Responsibilities Receive intimation from customers through Call Center, Surveyor, Relationship Manager, Customer Service Manager (CSM) or Customer.  To know and record the complete flow for each input from Claim Intimation to the final Closure of the work-flow. Created software programs, wrote codes and tested programs for optimal performance and accuracy. Performed regression and system-level testing to verify software quality and function prior to release. Provided dedicated coaching to interns and new employees to boost efficiency throughout department.Key Achievements Worked closely with my Project Manager to implement the complete workflow using TIBCO STAFFWARE for Claims Management System. This helped scale the Claims processing capability to 20K per second. Was involved in the optimization activities to handle growing volumes of data to support operational growth. Worked closely with Business Analysts, Database Engineers & Business users to develop a fast, robust & efficient validation and sanitation system required for claim processing. The system reduced claim processing turnaround time by 100%. Directed software design and development across multifaceted team to meet client needs for functionality, timeline and performance. Was involved in the optimization activities to handle growing volumes of data to support operational growth.