Moffazzal Hossain Email & Phone Number

Bangladesh

• Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases.• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements.• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.• Translate highly technical specifications into clear non-technical requirements.• Manage the set-up and configuration of systems.• Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process.• Provide documentation of all processes and training as needed.• Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.• Perform design, implementation, and upgrades of information systems to meet the business and user needs.• Implement best practices for scalability, supportability, ease of maintenance, and system performance.

• Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases.• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements.• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.• Translate highly technical specifications into clear non-technical requirements.• Manage the set-up and configuration of systems.• Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process.• Provide documentation of all processes and training as needed.• Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.• Perform design, implementation, and upgrades of information systems to meet the business and user needs.• Implement best practices for scalability, supportability, ease of maintenance, and system performance.

Australia

• Build new website from scratch.• Customize existing website.• Speed Optimization.• Fixing bugs.• Build ecommerce website.• Woocommerce setup.• Payment integration.• Create custom wordpress themes and plugins based on client's requirements.• SSL Integration.• Deploy the site on cloud.• Project Management.

Dhaka, Bangladesh

• Timely response and provide resolution to customer complaint tickets pertaining to platform usage, reporting, and maintaining service level agreement (SLA).• Technical analysis (Technological issue – 2G, 3G and 4G coverage and call quality issues, KPI analysis, Site checking) of customer analytics and reporting insightful analysis. • Conducting meeting with stakeholders and follow-up the complaints.• Assist team members by triaging customer requests and handling technical issues• Working with the Planning Development team to debug and resolve complex customer use cases/issues.• Document common customer questions and resolutions, technical upgradation in knowledge sharing session in order to enhance training materials.• Regular reporting about the status of the sites to the General Manager.• Write Microsoft Excel formulas to get specific data.• Store weekly and monthly data into the central complaint database.

Bangladesh

• Website and software application designing, building, or maintaining.• Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.• Conferring with teams to resolve conflicts, prioritize needs, develop content criteria, or choose solutions.• Directing or performing Website updates.• Developing or validating test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.• Editing, writing, or designing Website content, and directing team members who produce content.• Maintaining an understanding of the latest Web applications and programming practices through education, study, and participation in conferences, workshops, and groups.• Back up files from Web sites to local directories for recovery.• Identifying problems uncovered by customer feedback and testing, and correcting or referring problems to appropriate personnel for correction.• Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices, or operating systems.• Determining user needs by analyzing technical requirements.

B.Sc Engineering, Computer Science & Engineering

Higher Secondary School Certificate, Science