Moffazzal Hossain Email & Phone Number

Bangladesh

• Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases.
• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements.
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
• Translate highly technical specifications into clear non-technical requirements.
• Manage the set-up and configuration of systems.
• Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process.

• Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases.
• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements.
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
• Translate highly technical specifications into clear non-technical requirements.
• Manage the set-up and configuration of systems.
• Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process.

Australia

• Build new website from scratch.
• Customize existing website.
• Speed Optimization.
• Fixing bugs.
• Build ecommerce website.
• Woocommerce setup.

Dhaka, Bangladesh

• Timely response and provide resolution to customer complaint tickets pertaining to platform usage, reporting, and maintaining service level agreement (SLA).
• Technical analysis (Technological issue – 2G, 3G and 4G coverage and call quality issues, KPI analysis, Site checking) of customer analytics and reporting insightful analysis.
• Conducting meeting with stakeholders and follow-up the complaints.
• Assist team members by triaging customer requests and handling technical issues
• Working with the Planning Development team to debug and resolve complex customer use cases/issues.
• Document common customer questions and resolutions, technical upgradation in knowledge sharing session in order to enhance training materials.

Bangladesh

• Website and software application designing, building, or maintaining.
• Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
• Conferring with teams to resolve conflicts, prioritize needs, develop content criteria, or choose solutions.
• Directing or performing Website updates.
• Developing or validating test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.
• Editing, writing, or designing Website content, and directing team members who produce content.

B.Sc Engineering, Computer Science & Engineering

Higher Secondary School Certificate, Science