Field Services Engineer
Current• Oversaw and executed installation, preventive and corrective maintenance activities for smart cards and ePassport machines.• Collaborated with R&D, assembly, and testing team.• Performed Internal Acceptance Tests (IAT) and Factory Acceptance Tests (FAT) to ensure machines met specifications.• Conducted site visits for assessment, infrastructure inspection, and safety evaluations prior to machine installations.• Held stakeholder meetings to review and discuss project execution plans.• Collaborated with cross-functional teams for seamless machine installation and commissioning processes.• Executed full machine installations, mechanical setup, adherence to customer specifications, and comprehensive machine testing and quality assurance checks.• Tested machines with customer databases and interfaces.• Conducted Site Acceptance Tests (SAT) at customer sites to verify machine operation and performance within the actual operating environment.• Conducted on-site training sessions for customers.• Prepared spare part lists for customers, including maintenance plans.• Provided daily reports to management.• Provided ramp-up support post-production commencement.• Provided round-the-clock technical support to resolve critical production issues.• Performed routine maintenance and calibration tasks to ensure machine performance adhered to international quality standards.• Developed and implemented preventive maintenance schedules.• Troubleshot and diagnosed complex technical problems to minimize production disruptions.• Provided remote technical support using remote tools to analyze customer issues.• Collaborated with customers to gather feedback to improve performance and reliability.• Dealt with top brand items in the automation industry fields.• Successfully oversaw production support for many customer sites across countries, demonstrating adaptability to diverse cultural and operational environments.
