Talkom products sales, Mobile Voice, LTE, FixedLines, ADSL, FIBRE, VDSL and Broadband

Vodacom products sales, Siebel C3D support, new contracts and upgrades, retentions, credit vetting, insurance activations and claims, sim swops, migrations, fiber refferals, service requests escalations

Teaching agents how to use Oracle Siebel as the new Vodacom customer relationship management system; providing floor support on system and general queries; taking escalations where agents are not able to resolve queries; disputes resolutions; giving feedback to Vodacom where there are system glitches and where there is a need for improvement; and logging SRs.

Vodacom Accounts Department: Assisting Vodacom contract customers with account invoices and statements; advising customers on new contract opening procedure and warranties; processing sim swaps; generating and processing migrations; blacklisting handsets; activation and deactivation of Value Added Services; locking and unlocking of lines; updating customers’ account information, upgrades and cancellations advises and prepaid general services.

Canvassing to sell Sunday Times/The Times and other Times Media Group publications, cold calling and compiling daily reports.

Short-term loan sales, prospecting, hot and cold calling, customer service and data capturing.

Finding and servicing clients, stakeholders’ relations, marketing planning, bookkeeping and administration.