Mohamed Ghallab Email & Phone Number

Egypt

Alexandria Governorate, Egypt

• The position’s main responsibility to provide quality and efficient support to customers and various operational teams. Through the daily management of a team to do the following:
• Taking inbound/outbound help calls from/to customers, data entry, coordinating with external vendors and government organizations, plus various support and administration tasks.

Qatar

• Review, verify and approve invoices and checks for payments.
• Prepare monthly report to the committee and suggest new strategies.
• Responsible for the cost-effective operation in the club with the management.
• Budget monitoring (actual vs. planned) and Petty cash controlling
• Posts customer payments by recording cash, checks, and transfer
• Follow up, collection and allocation of payments

Egypt

• Supervising three teams of 45 collectors in three external agencies
• Meet and handle delinquent customers (Active & Write off) to turn their accounts to current, Reschedule, or pay off the loan/Cards.
• Refer not settled and high risk cases in domain to external agencies.
• Release Cheques for customer to agencies in order to take legal action.
• Follow-up updates with agencies supervisors through, MIS, resolution& results “daily, weekly, and monthly.
• Approve to stop legal action for customer who paid off their entire delinquency.

Alexandria, Egypt

• To verify the customer applications and supported documents who apply for Credit Card, Personal or Auto loan or Real Estate Finance to five the AFU a clear image in order to approve or reject the application.
• Lead Fraud Investigation and Fraud Detection
• Optimize the fraud management tools and operation processes
• Report/update fraud status to Risk team and the related Dept.
• Work closely with Regional Fraud Team regarding fraud investigations, Best practices

Alexandria, Egypt

• Responsible for providing quality and efficient customer service to customers through managing a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem.
• Give direction to team members to ensure customers satisfaction rightfully.
• Suggest better methods to improve operation and service for team members and customers when the existing one isn’t yielding maximum results.
• Provides statistical and performance feedback and coaching to each team member.
• Ensures employees have appropriate training and create/maintain a high-quality work environment so team members are motivated to perform at their highest level.
• Give detailed statistical feedback on team performance to the management for staff evaluation and reward purposes.

Saudi Arabia

Realize that business is built on customer satisfaction and devote himself/herself to:1-Guarantee satisfaction of customers.2-Determine each customer’s vehicle needs by asking questions and listening.3-Demonstrate vehicles (includes test drives).4-Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle’s.

Alexandria, Egypt

• Wholesale Trade/Import-ExportEgyptian import & Export Company the head office located in Louisiana, USA working in Auto parts and used cars. Using ERP system to output the final financial statements and coordinate with.
• Book the transnational entries in accounts on daily basis.
• Review project contracts and notify quality surveyor of highlighted discrepancies found and maintain project contracts files.
• Prepare monthly reports on clients ageing analysis, fixed assets, staffing workmanship, and cash flow.
• Handle the staff payroll on monthly basis and liaise with HR accordingly.
• Prepare daily reports on balances for banks.