Operations, Project And Account Manager
CurrentCreated a plan to launch a logistics center and supervised subcontractors to execute it. Conducted key account management with main client. Maintained communication with operational and commercial teams. Oversaw all processes, monitored results, and ensured productivity. Supervised the fulfillment of KPIs. Conducted continuous evaluations of workflows, identified bottlenecks and areas for improvement to optimize effectiveness of operations. Raised Customer Satisfaction Index to 97%