Mograin Lebepe Email & Phone Number

Johannesburg, Gp, Za

Kyalami

• Managing a team of +-25 members. • Assign tasks to the employees, motivate and assess their performance. Monitor adherence• Recruit new employees and provide them with training and orientation.• Identify training/coaching needs and complete PDP, encourage open, honest and regular communications at all staff levels• Ensure effective service delivery to customers (internal and external)• Increase productivity/performance through improving and assessing processes to improve customer service:

Kyalami

• Manage large amounts of inbound and outbound calls in a timely manner• Follow communication “scripts” when handling different topics• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives• Meet personal/team qualitative and quantitative targets

Midrand

• Handle many inbound and outbound calls to customers and clients.• Identify the needs of customers, resolve issues and provide solutions• Meet personal targets and work towards meeting team targets.• • Offering Telephonic technical advice to clients

Kempton Park, Gauteng, South Africa

• Assisting and advising customers who may be choosing from a variety of travel options. Assisting potential clients with reservations, making flight reservations for travelers • Dealing with both international and domestic• Providing support to customers who may need to amend or cancel a reservation.•Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

Diploma, Financial Information System

Activities and Societies: Karate Team-Dojo Kun, Tennis Team, Drama Team- Viva Vahlia

Senior Certificate, Matric

Activities and Societies: Debate team, Cricket team.