Business improvement consulting and coaching services to help you increase top-line revenue and bottom-line profits. Our strategic consulting and coaching calls identify ways to increase your operational efficiencies, grow bottom-line profits, hire right the first time and lead your organization’s growth while reducing business risk.We’ll work hand-in-hand with you to develop a strategic plan that reduces your operating costs, increases your service efficiencies, keeps your organization at the forefront of new technology, focuses more time on your existing clients that invest in their infrastructures, grow sales with new strategic business owner prospects and allows you to price and sell your services to realize the highest margins.To realize these outcomes, we’ll help you hire, train, motivate and manage the right sales, technical, management and administrative talent, partner with the right Vendors and fulfillment partners, identify your true costs of service delivery and margins for each of your deliverables and develop key performance indicators for your marketing, sales, service delivery and operations business units to run and grow your business by the numbers.KPI Captain leverages years of experience in providing expert guidance, mentorship and assistance in helping you grow your business efficiently, effectively and profitably through our strategic IT business improvement consulting and coaching engagements.

Channel Enablement Manager for Intel AppUp SMB Services Division– assisting partners who acquired their Intel Hybrid Cloud and BDR appliance to integrate into their solution stack and help them position as an overall part of their offering. Aid on the day-to-day sales operations to help increase revenue through the AppUp Store and add services through their appliance for their customer base and increase customer retention. Work with partners to help create Marketing strategies for their clients and prospect to identify opportunities for out-of-the-box solutions.-Training partners on the benefits of XenApp Intel Hybrid Cloud Servers and BDR appliance-Setup proper onboarding with partners to define strategic plans that will allow partners to move forward Work with partners to help them create market strategies, developing a matrix to help them execute those strategies, and set up Key Performance Indicators to measure their efforts and provide accountability.

Director of Partner Support – providing training to IT Service Providers to help improve their business through “one on one” coaching, delivering key operational processes, sales, and marketing techniques and resources to help improve their services and efficiencies to help their business be more profitable.Provide business assessments to understand IT Service Providers current business models and provide a roadmap that will improve their company through strategic consulting to help market their solutions, close more sales, deliver services at a lower cost, efficiently while promoting future business. Mentor and motivate IT Service Providers to attain their goals and help them creating pricing schemas for their solution stack.

Information Technology Consultant for Small Business, providing technology infrastructure management, process implementation, improve workflows and procedures to help business owners promote employee productivity. Help create solutions to automate their processes through a suggested course of action to optimize their current operations and maintain a healthy network infrastructure to run efficiently through monitoring and management.

Channel Manager/Sales Engineer – Business Intelligent tool for Call Centers to help decision-makers modify their outcome based on real-time information. My responsibilities were to maintain rapport with all major client accounts, meet with their Sales Team and Engineers at their location at least once per quarter to provide product training, understand their challenges and help them evaluate opportunities. Helping our Channel Sales Team would allow me to create opportunity reports for future revenue streams. Work with the product manager for software improvements and prioritize “must-have”, “nice to have” and "future features" that may be advantageous for other Market segments. Work with Marketing to create strategic assets for our Channels, provide feedback on how our products were been perceived, and if it was necessary to tweak or change our reseller’s strategic approach. Also, meet with our Channel Marketing department to discuss the execution of strategic marketing plans.