As a Project Manager I am tasked with overseeing and ensuring the successful execution of ICT Systems, as well as managing the implementation Hematos IIG Blood Bank Information System and its integration with eight HIS systems across 133 blood bank branches, etc...Role Responsibilities:• Supervising Medical, IT technical Support, and Infrastructure teams across the project. • Coordinating the Power BI integration with Hematos software.• Handling the Integration process of Blood… Show more As a Project Manager I am tasked with overseeing and ensuring the successful execution of ICT Systems, as well as managing the implementation Hematos IIG Blood Bank Information System and its integration with eight HIS systems across 133 blood bank branches, etc...Role Responsibilities:• Supervising Medical, IT technical Support, and Infrastructure teams across the project. • Coordinating the Power BI integration with Hematos software.• Handling the Integration process of Blood Bank Software Hematos across Tibby go by Sobol. • Leading the integration process of Blood Bank Software Hematos across eight HIS systems by creating a timeline schedule for integration, application go-live, and training for the new software after the integration is completed. • Inspecting the delivered assets to ensure they meet the required specifications and quality standards and communicating regularly with vendors and suppliers to ensure timely delivery of assets.• Providing regular updates to the Digital Health by MOH management, detailing the status of work progress & solved Issues (medical & it Technical) by teams & asset deliveries across all sites. Show less

ICT project manager leading and manages multiple teams through the planning and execution phases of an ICT project

IT Services & Support Manager, Implement Service Desk using Manageengine and call center application QueueMetrics and supervise team responsible for SLA - Service level Agreements with more than 5 clients and Also implement Manageengine service desk plus in Al Naamy specialist hospital.

IT Service Desk Manager at Gulf Data Trading Co.

-Manage user incidents and complain for all Desktop issues.-Use Service Now Application to manage tickets and create distribute reports and dashboards that show the current state of instance data, such as how many open incidents of each priority there are.-Remote into user’s computers using windows remote Assistance and Web X to troubleshoot user accounts.-Used Active Directory to create, delete accounts, and reset passwords.-Used Microsoft exchange to create new… Show more -Manage user incidents and complain for all Desktop issues.-Use Service Now Application to manage tickets and create distribute reports and dashboards that show the current state of instance data, such as how many open incidents of each priority there are.-Remote into user’s computers using windows remote Assistance and Web X to troubleshoot user accounts.-Used Active Directory to create, delete accounts, and reset passwords.-Used Microsoft exchange to create new mailboxes and distribution lists for users and groups.-Repair corrupted files for users that are unable to access files within outlook. -Mapping network drives for end-users. -Support Citrix receiver.-Implement Epic Health Care Application,installation and support. Show less

*Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.-Install new / rebuild existing… Show more *Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.-Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.-Install and configure systems such as supports GIS infrastructure applications or Asset Management applications.-Contribute to and maintain system standards.-Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.-Perform regular security monitoring to identify any possible intrusions.-Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.-Perform regular file archival and purge as necessary.-Create, change, and delete user accounts per request.-Repair and recover from hardware or software failures.-Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.-Upgrade and configure system software.-Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Show less

1. Equipment and Software Operational Support 2. Computer Services Help Desk Support 3. Network Management & Planning4. Administrative and Leadership Functions5. Equipment and Software Technical Support

1. Equipment and Software Operational Supporta) Installs and configures computers and peripherals on data networks.b) Guides and trains Technical Support Analysts in resolving problems and responding to queries.c) Assists in capacity planning of computers.d) Designs and implements software images for Arts Center iMac and Mac Pro Labe) Provides guidance and training to Information Technology Services staff in resolving problemsand queries.f) Distributes computers and… Show more 1. Equipment and Software Operational Supporta) Installs and configures computers and peripherals on data networks.b) Guides and trains Technical Support Analysts in resolving problems and responding to queries.c) Assists in capacity planning of computers.d) Designs and implements software images for Arts Center iMac and Mac Pro Labe) Provides guidance and training to Information Technology Services staff in resolving problemsand queries.f) Distributes computers and printers according to assigned schedule.g) Coordinates activities of external contractors completing installations of computers and printers.2. Computer Services Help Desk Support:a) Provides senior level Information Technology Desktop services support, including:b) First point of contact in all computer hardware and software problems and requests.c) Analyzes problems (both technical and operational) and arrives at workable solutions.d) Updates and maintains the related database(s).e) Assists in the support of administrative computer-based applications.3. Network Management & Planning:a) Install and configure Switch and Routers Protocols.b) Installs, maintains, and completes backups of RDC Mac Server and connection to ActiveDirectory System. 4. Administrative and Leadership Functions:a) Maintains inventory of computers and printers for Evergreen processesb) Monitors and reports on compliance with contract terms and conditions.c) Mentors, coordinates and provides orientation.d) Provides leadership to Technical Support Analysts by disseminating information and throughadvising, coaching and mentoring staff.5. Equipment and Software Technical Support:a) Provides support and resolves problems related to installed computer software.b) Dispatches other Information Technology staff and vendor representatives to assist in resolvingProblems.c) Identifies software application, network and hardware malfunctions and takes appropriate action to resolve issues. Show less

• Perform desk‐side support service per Client’s pre‐defined/location specific serviceprocess• Manage workflow and service request through Client’s call ticketing system• Imaging/Re‐Imaging end user desktop and laptop machines• Software installation, configuration, and troubleshooting for end users• Hardware and Software upgrades• Performance of IT support duties as defined by the appropriate PMU team lead• Network printer installation/configuration• General… Show more • Perform desk‐side support service per Client’s pre‐defined/location specific serviceprocess• Manage workflow and service request through Client’s call ticketing system• Imaging/Re‐Imaging end user desktop and laptop machines• Software installation, configuration, and troubleshooting for end users• Hardware and Software upgrades• Performance of IT support duties as defined by the appropriate PMU team lead• Network printer installation/configuration• General Desktop Support/Project Coordination/Move activities• High level of customer focus and strong customer support commitment.• Support and assist colleagues; commit to and be accountable for overall groupsuccess.• Work with other support groups and vendors to provide seamless support tocustomers.• Monitor, analyze and address reliability and performance issues.• Analyze problems, develop creative solutions and assess risks/benefits.• Develop strategies for resolving them and preventing future occurrences.• Work with 2nd level support group to assist with applicationdesign/development/upgrade testing and implementation.• Assess and address compliance with applicable IP Policies, Standards and Technicalcontrols.• Continually keep abreast of and understand Client's IP policies, standards andtechnical controls and compliance process. Advocate and promote IP awarenessand compliance.• Document supported system and application procedures and processes.• Staffing the help desk as needed.• Keep abreast of technology changes and Client's operating environment changes toassess potential impact to supported systems and applications and to proactivelylook for opportunities to improve service and/or reduce costs• Participate in Change Management Process (scheduled outages).• Occasional after‐hours and weekend support is required.• Participate in project work as assigned. Show less