Mohammed Faisal Email & Phone Number

Dubai, United Arab Emirates

• Designing and implementing new network solutions and/or improving the efficiency of current networks• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP• Procuring network equipment and managing subcontractors involved with network installation• Configuring firewalls, routing and switching to maximise network efficiency and security• Maximising network performance through ongoing monitoring and… Show more • Designing and implementing new network solutions and/or improving the efficiency of current networks• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP• Procuring network equipment and managing subcontractors involved with network installation• Configuring firewalls, routing and switching to maximise network efficiency and security• Maximising network performance through ongoing monitoring and troubleshooting• Arranging scheduled upgrades• Investigating faults in the network• Updating network equipment to the latest firmware releases• Reporting network status to key stakeholders Show less

Abu Dhabi Emirate, United Arab Emirates

-Supporting users Issues and Request-Managing Company IT Environment -Providing L1 of Support by walked in or remote .-Achieving company SLA of Service -Handling on-Boarding process for new staff (Creating there Account )-Handling Off-boarding by disabling account and collect IT Accessories and devices .-Manage Engine Service Desk plus for Ticket -Cisco phone experience .

Abu Dhabi Emirate, United Arab Emirates

• Short Term project, Migration windows 7, windows 8.1to Windows 10.• Deploying windows 10 images to new Desktop PCs by means of Config Manager 2012, MDT 2010 and windows deployment service.• Training of end users/super users, as required.• Installation and upgrade of equipment coveringnetwork devices, desktops, peripherals and OS builds.• Ensure configuration management is maintained.• Amend processes and training materials as required.• Floor walking and… Show more • Short Term project, Migration windows 7, windows 8.1to Windows 10.• Deploying windows 10 images to new Desktop PCs by means of Config Manager 2012, MDT 2010 and windows deployment service.• Training of end users/super users, as required.• Installation and upgrade of equipment coveringnetwork devices, desktops, peripherals and OS builds.• Ensure configuration management is maintained.• Amend processes and training materials as required.• Floor walking and troubleshooting end users’ issues, as required• Third line support cover in installed networks, desktops and peripherals• Diagnosis and resolution of incidents and problems.• Collaborative working with other teams where required.• Adopt and adapt to continuous improvement requirements during Partner delivery.• Migration from Office 2013 to Office 2016. Show less