Customer Success Rockstar with a passion for helping people and a knack for making things happen.5+ years of experience in the various industries with a few years in e-commerce space, driving customer satisfaction and retention through exceptional customer service.Proven ability to build relationships, identify and resolve issues, and go the extra mile to help customers succeed.Successfully implemented a new customer support process that reduced ticket response time by 50%.Increased customer retention by 15% by providing proactive support and training.