With experience in biology, statistics, and software engineering, I am a versatile and driven professional who can apply machine learning, data analysis, and programming skills to solve real-world problems in the fields of biology and climate change. I have a bachelor's degree in Statistics and Biology from Dalhousie University and a diploma in Software Engineering Technology - Artificial Intelligence from Centennial College.I am currently employed as a Technical Support Representative at Carry Telecom. It is an honor for me to use my knowledge of technology to make sure my customers can make the best use of the internet so they can work from home and also game and stream.
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Technical Support RepresentativeCarry TelecomToronto, On, Ca
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Technical Support RepresentativeCarry Telecom Apr 2024 - PresentToronto, Ontario, CanadaI troubleshoot problems with our customers’ internet service like slow internet and no internet. I also help customers set up their modems and routers. My favourite part of my job is when I manage to solve a tricky problem for a customer using my knowledge and my trusty search engine. My knowledge of networking software and hardware and fluency in English, Arabic and French allow me to help more than 40 customers from all around Canada every day. I also enjoy writing guides for my customers and learning and teaching them about their electronic devices -
Environmental BiologistCentre For Climate Change Research Jun 2022 - Aug 2022Toronto, Ontario, CanadaI studied how machine learning can help with nature conservation. Topics I explored included using machine learning(specifically reinforcement learning) for conservation planning and precision habitat restoration in Canada. At the end of my contract, I concluded that Canada should focus on maximising species diversity rather than maximising protected area and adopt a precision habitat restoration framework. -
Deputy Returning Officer (Tech)Elections Ontario May 2022 - Jun 2022Toronto, Ontario, CanadaI had the honour of helping more than 100 voters participate in the 2022 Ontario provincial election. I checked the credentials of voters and directed them to voting booths. I was the only French speaker at my polling location so I served English-speaking and French-speaking Canadians. -
Sales AssociateGrafton Apparel Nov 2018 - Sep 2020Scarborough, Ontario, CanadaI did everything that needed to be done to help customers get the clothes that they wanted. Focusing on helping customers allowed me to exceed my company's sales targets. I was also responsible for making sure that the store met our company's visual merchandising expectations. -
Fast Food CookLocal Restaurant May 2016 - Aug 2018Halifax, Nova Scotia, CanadaI worked as cook for a local family-owned restaurant. My responsibilities included preparing various dishes for our customers and keeping the store tidy so we could maximize our sales. I was always looking for ways to maximize sales for the restaurant. For instance, I once moved the store’s sign to another location to try to pull more pedestrians and cars to our store. -
Assistant At International CentreDalhousie University Jul 2013 - May 2015Halifax, Canada AreaWhile my main responsibilities were answering questions, booking appointments, and filing mail, I played a lot of help-side defense at the International Centre. For example, I designed a few posters and sold tickets for a few events. When the manager asked me to track student traffic, I used Microsoft Excel to determine the daily average number of visitors and the busiest hours of a typical day. -
Residence AssistantDalhousie University Aug 2013 - Apr 2015Halifax, Canada AreaI mentored and educated more than twenty students who wanted to learn about foreign cultures while living in residence. Therefore, my colleagues and I planned, advertised, and executed approximately two events every month. To celebrate Eid-al-Fitr, one of my colleagues convinced a local restaurant to donate a plate of baklava, while I taught students a traditional Arabic dance called the Dabke. I also researched a Hindu festival named Diwali to create an educational poster for my students. When I wasn't planning events, I supported and advised new residence assistants.
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Clinical Embryology InternFertilia Medical Center May 2014 - Aug 2014Beirut District, LebanonI spent a summer learning how to perform various procedures related to in-vitro fertilization. The proudest moment of my summer was when my supervisor trusted me to freeze a patient's sperm sample. I also converted written reports into a spreadsheet to organize and analyze data from more than 400 patients.
Mo Assem Education Details
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Statistics And Biology
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Software Engineering Technology - Artificial Intelligence
Frequently Asked Questions about Mo Assem
What company does Mo Assem work for?
Mo Assem works for Carry Telecom
What is Mo Assem's role at the current company?
Mo Assem's current role is Technical Support Representative.
What schools did Mo Assem attend?
Mo Assem attended Dalhousie University, Centennial College.
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