Mohab Elsayed Email & Phone Number

Vienna

Providing Consultancy and Project Management services for the following areas:• Implementation of ITIL and Industry Best Practice and ISO 27001Change, Incident, Configuration Management, and Service Desk• Review ICT strategy to business process and procedure.• Review of ICT Infrastructure Design, process and procedure.• Enhancement of ICT Security Strategy – Security Policy• Network Design and implementation of Network zoning and multi defence layers.• Business continuity planning• Disaster recovery planningOperational• Providing 2nd Level Support for remote areas (Project basis in Austria , Germany)Orion Ltd UK , Infosys UK , M&S microcomputer und Software Vienna , Mwakheer Ltd Riyadh Saudi Arabia.• 2015-2017 Country Lead Contractor for Infosys company and Orion Ltd UK for -Infrastructure project Management for Nike Austria subsidiaries.-Infrastructure support and Troubleshooting on site -Onsite Project survey and preparation Div. Infrastructure equipment • 2014-1015 Project Manager for Software development Project (Taxi online) Agile Prince2. M&S Computer und Software Company Vienna Austria Implementation of ICT Infrastructure (Servers, Networks, and Security infrastructure

• Program Manager• Manage staff planning, performance and development to ensure effective service delivery.• Continuous improvement of services through the implementation of best practices (ITIL)• Manages “crisis situations” to a satisfactory conclusion• Design and implement all security related measurements.• Recommends policy for the effective use of communications within the IAEA.• Ensure the necessary processes and procedures are in place.• Data Centre relocation and Migration• Developing policy and standards and provide advice to ensure the integration of these standards with the agency overall strategy plans

International Atomic Energy Agency (Iaea),

• Responsible for the overall IT environment in Seibersdorf• Enhance current ICT, Operation, and Methodology, and Service Desk Procedure• Improve customer service culture (ITIL) Incident Management • Review of ICT Infrastructure Design, process and procedure.• Implement Security management strategy and framework for the remote location.• Assess potential security risks of the ICT operations (network infrastructure)• Designs and implements technical security controls within an architectural framework

• Successfully achieving the transition of and outsourcing of all business application and IT Services from Austria to the Infosys environment in India.• Costumer services lead for all business technology issues to Pfizer Corporation in Austria • Lead the business technology improvements process for services provided by Infosys Ltd to Pfizer Austria.

• Assess current ICT systems Management, Operation, and Methodology, against Industry Best practice (ITIL) and ISO • Review of ICT Infrastructure Design, process and procedure.• Implement Security management strategy and framework• Implementation of Change Management Process• Assess potential security risks of the ICT operations (network infrastructure, data center, desktop environment).• Develop operational processes for security incident-handling.• Design a framework and a security policy.• Designs and implements technical security controls within an architectural framework

Vienna 1020

-Strategic plan for the International networks for Bank Austria, Credit-Anstalt and Erste Bank.-Planning design and implementation of international network and network security projects.-Project Management for merging between Bank Austria and HVB-Bank Germany

Vienna 1020

-Managing and directing the company. -Managing all aspects of staff selection, budgeting and technical Issues.-Network projects planning and Installation -IT Projects planning and management -Certified Cisco Trainer for Routing and switching-Trainer and Instructor for Standard Cisco Courses ICND

Vienna 1040

-Selection of Hard- and Software.-Help Desk and remote support (7 federal states).-Training of staff.-Responsible of IP and LAN Planning (12 Networks).-Responsible of WAN Connection to (3190 IBM Mainframe & AS400).-Telecommunication or data transfer between 12 locations.

Vienna 1210

-Project management cost control, manpower, Statistics, etc.-Support and administration of data processing decisions.-Installation and maintenance of computer hardware (PC´s).-Installation of standard software programs.-Program developing.-Installation, Servicing and programming of CAD workstations.

Ma Double Major, 1.Management. 2.Computer And Computer Data Management.

Bs Of Science, Civil Engeneering