Md Mohaiminul Islam Email & Phone Number

Tongi, Dhaka, Bangladesh

I worked for this company 3 years and my responsibility was- - Maintain customer accounts and record account information.- Oversee customer financial accounts and process customer adjustments.- Make product recommendations or services to customers based on their needs.- Oversee a team of customer service representatives and ensure they meet monthly.- Follow communication guidelines, policies and procedures.- Upgrade and cancel customer accounts by customer request.- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints- Reach out to customers via email and telephone to verify account information.- Ensure customers are satisfied with their purchases or service.- Use sales computer technology to maintain customer records and orders.

Tongi, Dhaka, Bangladesh

I worked this company for two years as an IT assistant. Here my responsibility was:- Maintaining accurate and complete documentation for company policies and procedures.- Preparing data spreadsheets, charts, graphs, and other documents as required.- Greet customers and address solved their requests.- Keeping order and stock office supplies when necessary.- Resolving customer problems promptly and accurately.- Reporting any repairs and maintenances to the maintenance team.- Maintaining a standard filing system for easy and quick document assessment and retrieval.- Providing technical assistance to office staff as needed.- Assisting in software and hardware upgrades.- Performing routine PC maintenance and updates for performance efficiency.- Supervising and processing help desk support requests.- Initiating process improvements to better answer user demands.

Hsc, Science, 3.90 Out Of 5

Hsc, Science, 4.56 Out Of 5