Technology savvy Business Analyst with over 10+ years of experience in running successful method-oriented IT & Salesforce projects, taking initiatives for Business & Technical Analysis through process improvement; executing full life cycle development projects; ramping-up projects within time, budget & quality parameters, as per project management & best practice guidelinesShown exemplary leadership skills wherein skilled at contributing to impacting product implementation through data analytic solutions also having understanding of Business Analysis & Requirements Documentation and AnalysisSkillful in understanding Agile Software Development Methodology and RAD; identifying initiatives of clients for meeting strategic goals, mapping business requirements and designing customized solutionsClient-centric, multi-functional expert: capable of managing / a large number of number of key clientele for the organization; successfully developed & delivered customizations to support complex business requirementsExtensive experience in project initiation, conceptual design, requirements definition, system/programming specifications and documentationSkilled at monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes, with effective resolution of escalations within turnaround timeExpert at managing activities related to Business Analysis & Requirements, Reviews, Integration, Deployment and Production SupportManaged documentation as & when required for BRD, SRS, FRD, User Stories and UML Diagrams (Use Case, Structural Diagram, Activity Diagram, Sequence Diagram, Flow Charts)Proficient with MS OfficeWell known by the Basics of French LanguagePro-active in taking initiatives and in actively participate in technical discussions. Has been appreciated well for being a quick learner with positive attitudeHave good tactical, strong writing, communication and interpersonal skills