• Developed and enforced stringent security policies and procedures, ensuring compliance with industry standards and regulatory requirements such as ISO 27001.• Utilized SIEM tools to monitor and analyze security events, proactively addressing threats and enhancing the overall security posture.• Implement security best practices, monitor company systems against cyber threats, and resolve user issues before escalations to enhance operational efficiency.• Implemented multi-factor authentication (MFA) and encryption technologies, fortifying data protection and access control mechanisms.• Collaborated with external vendors and stakeholders to ensure seamless integration of security solutions and adherence to best practices.• Optimized network security configurations, including firewalls, VPNs, and IDS/IPS systems, to safeguard against evolving cyber threats.• Engaged in continuous learning and professional

As an IT Help Desk Agent, I minimized data losses and strengthened systems against threats by performing regular backupsand disaster recovery procedures in case of cyber-attacks. I conducted security audits and implemented security measuresafter thoroughly scanning systems, diagnosing, and correcting performance issues. Also, I kept organizational systems andcomputers secure and functional while conducting new hardware installations and updates. I successfully performeddiagnostics and preventive maintenance on systems, networks, and applications.