• Provide General Advice about AMP Product• Make outbound calls to AMP customers to offer risk products with the aim of increasing revenue• Take inbound calls from AMP customers to provide risk product information with the aim of increasing revenue • Identify customer risk needs through appropriate questioning techniques which comply with no-advice boundaries• Achieve against agreed activity and productivity targets including call volumes and dollar revenue, measured using… Show more • Provide General Advice about AMP Product• Make outbound calls to AMP customers to offer risk products with the aim of increasing revenue• Take inbound calls from AMP customers to provide risk product information with the aim of increasing revenue • Identify customer risk needs through appropriate questioning techniques which comply with no-advice boundaries• Achieve against agreed activity and productivity targets including call volumes and dollar revenue, measured using the Management Operating System• Follow the prescribed call approach and structured framework for liaising with customers• Accurately record discussions and interactions with customers in the Client Relationship Management system• Maintain a robust diary system to ensure customers receive the correct information in a timely fashion by managing follow-ups and call-backs in an efficient manner• Identify and accept where skills and knowledge gaps are apparent, and work with leaders to increase your expertise through coaching, mentoring and training where necessary• Proactively and positively work with the team and business to achieve business outcomes, through effective relationship building• Embrace and promote Customer Service initiatives• Work in accordance with AMP’s policies, processes and procedures• Work in a fully compliant manner in line with internal guidelines and obligations, and external regulatory guidelines. • Remain 100% compliant with expectations for punctuality and attendance• Perform other duties and special projects as required Show less

Duties Assist Customer enquiries Assisting clients in managing their Margin Loan  Placing trade orders for clients Follow up with clients requests Margin Call outbound Adhere with ASX rules and business rules Educating client on Margin Lending and ComSec Products  Assisting in establishing Self Managed Superfund and Superannuation products Dealing with HNW clients  Liaising with other stock brokers  Processing orders

Customer Service Specialist Duties Customer Service – Answering Phone calls, welcoming customers Sales and Cross selling other product lines Customer interaction and education on different products. Interacting positively with staff, management and customer Cash Handling , Receipting and balancing books Customer enquiries Ordering of cash Processing of ATM's and EBD's Processing of international transactions Despatching of overseas… Show more Customer Service Specialist Duties Customer Service – Answering Phone calls, welcoming customers Sales and Cross selling other product lines Customer interaction and education on different products. Interacting positively with staff, management and customer Cash Handling , Receipting and balancing books Customer enquiries Ordering of cash Processing of ATM's and EBD's Processing of international transactions Despatching of overseas currency Outbound calls Home loan preapproval  Give insurance quotes Establish Client relationship and analyse needs Develop, present and negotiate client solutions Provide appropriate services, advice and products to clients Show less