Mohamad Eid Email & Phone Number

Riyadh, SA

Riyadh, Saudi Arabia

Beirut, Lebanon

Beirut, Lebanon

• Implementation, configuration and troubleshooting of CUCM, Contact Center (UCCX, UCCE and PCCE), IM & Presence, Unity Connection and ECE
• Implementation, configuration and troubleshooting Expressways, Jabber, Finesse, VCS, Telepresence and CMS
• Cisco Webex administration and applications using Webex Control Hub
• Implementation, configuration and troubleshooting of Cisco IOS voice signaling protocols based on SIP, SCCP, H.323 and MGCP
• Implementation and integration of Eleveo Zoom call recording with the UC infrastructure
• Configuration and troubleshooting CME, Cisco Voice gateways and CUBE, and high availability implementation

Beirut, Lebanon

• Implementation, installation and maintenance of VAS systems (IVR, SMS and USSD platform)
• Integration with SMSC, MSC, MGW, HLR, MAP, IN, EMA, AIR, Charging and Billing systems (Diameter, UCIP and Camel)
• Installing and configuring Voice integrations with Core (SS7, Sigtran and SIP)
• Integration with Twilio for Voice and SMS services
• Design and development of VAS services, Database design, Call flow
• Integration with 3rd parties (Ericsson – Huawei – Comviva...)

Beirut, Lebanon

• Designing physical and logical network topologies
• Simulating network infrastructure scenarios prior the implementation
• Project management and planning
• Supervising project implementation and installation
• Providing advices for network infrastructure designs and installations

Jall Ed Dib, Mount Lebanon, Lebanon

• Network Operations Center (NOC) team monitor large computer networks and servers for problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate.
• Monitor Systems
• Troubleshoot Problems
• Track all Issues
• Report Incidents
• Handle clients issues remotely/on site

Mkalles, Mount Lebanon Governorate, Lebanon

Installation and configuration of Cisco IP phones using Cisco Unified Communication Manager

Beirut District, Lebanon

• End-user support
• Internal systems and network administration
• IT physical & logical security administration
• External security
• Switching, routing, and storage installation
• Configuring and troubleshooting Cisco and Lenovo products

Bir Hassan

• Siemens Switching, EWSD, Signaling #7 (SS7) and the Telephone traffic
• PSTN Network, Access Network, Switching System Microwave Transmission and Digital Transmission Systems
• Studying the deployed cables, characteristics and design of PSTN network
• Assist in the Exposure of the PSTN Access Network including cables, distribution points…
• Assist in the operation and configuration of the Siemens switching platforms
• Hands on project about the SDH transmission system regarding the Lebanese territory

Baabda District, Lebanon

• Data Entry
• Cataloging
• Sorting and filtering

Master Of Engineering - Meng, Computer Systems Networking And Telecommunications

Lebanese Baccalaureate, Life Sciences