Mohamad Hakam Email and Phone Number

➢ Coordinated operations in the Tripoli Serail room alongside the Red Cross and government entities.➢ Managed and analyzed data for over 15,000 refugees, reporting on the status of 105+ shelter schools and daily donations.➢ Provided critical data insights for over 3,000 refugee families, assisting government entities and police in decision-making.➢ Conducted data collection using Survey123 and Microsoft Forms, processing data for 500+ households to optimize aid delivery.➢ Collaborated with 10+ local and global NGOs (UNHCR, UNICEF, MSF, etc.) and government agencies, ensuring alignment on crisis response efforts.➢ Served as the focal person for six shelters, coordinating operations and ensuring effective management and resource distribution.➢ Managed stock and warehouse operations for shelter supplies, maintaining inventory accuracy and ensuring timely distribution.➢ Distributed donations, ensuring 100% of identified refugee families received food, medical supplies, and essential needs within established timelines.

➢ Collaborated with Ernst & Young team to develop “Automation Guidebook” for Economic City and Zone Authority (ECZA) of Kingdom of Saudi Arabia for four months. ➢ Assisted in project for National Events Center departments to develop all the required evidences to comply with the digital transformation's standards (Qiyas).➢ Mastered using of integrated modeling company software “Map”, and guided new interns to use this software through coaching sessions. ➢ Implemented the concepts from books on frameworks like TOGAF (Enterprise Architecture), ITIL (IT Service Management), and COBIT (IT Governance).➢ Created 200+ Architecture Building Blocks, Business processes and Activity models via “Map” the software of Intelligile.

➢ Negotiated with 20+ customers as explain company products, answering customers' questions and encourage purchases.➢ Entered sales and purchases on weekly basis using accounting software program “Soft Wave”.➢ Analyzed competitors' products to determine product features, benefits, shortfalls, and market success.➢ Prepared cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.➢ Developed and sustained long-lasting relationships with customers. Managed many accounting transactions.