Mohamad Kassim Email & Phone Number

United States

- Optimized data manipulation processes by leveraging Google BigQuery as a query database, resulting in faster and more efficient data analysis.- Facilitated collaboration between stakeholders and development teams, driving the creation of an in-house tool that significantly enhanced productivity and streamlined operations.- Developed comprehensive statistical analyses of the payments industry, providing valuable insights for consulting services and portfolio optimization strategies.- Designed and maintained efficient data flow systems, ensuring smooth data structuring and optimization of analysis processes for improved decision-making.- Built and curated an advanced query library, providing a technical edge and improving data retrieval speed, accuracy, and overall analytical capabilities.- Created and maintained detailed workflow documentation, ensuring consistency and clarity in processes, and supporting effective onboarding for new team members.- Represented the organization at key industry events (ETA, SEAA, MWAA, NEAA), actively engaging with professionals, promoting the company's offerings, and cultivating new business opportunities to expand the brand's network.

United States

- Effectively increased profit margin with various cohort analyses.- Negotiate pricing with clients to increase retention.- Partnered with the development team to create features that increase revenue.

New York

-Generated comprehensive company-wide revenue reports, projections, and simulations, driving significant financial growth and supporting strategic decision-making.-Utilized REST APIs and Python to retrieve and analyze data, enabling the creation of internal and client reports.-Monitored and optimized residual income from an expanding client base, resulting in increased profitability and sustainable revenue streams.-Collaborated closely with software development teams to optimize functionality, improve processes, and enhance the overall client experience, contributing to increased customer satisfaction and retention.-Conducted in-depth analysis of residual reports from various ISO processors, such as Fiserv, TSYS Wholesale, Transfirst, Vantiv, and others, to identify patterns, trends, and opportunities for optimization.-Established and nurtured successful relationships with ISO partners, contributing to business growth, and customer satisfaction, and fostering a collaborative ecosystem.-Actively participated as an exhibitor at regional events such as ETA, SEAA, MWAA, NEAA, promoting the organization and engaging with industry professionals to foster new business opportunities.

-Generate daily reports showcasing call schedule performance to facilitate data-driven decision-making.-Extract and organize billing/financial data from various databases, including EPIC, Cisco, and others.-Analyze weekly call center reports for multiple departments, identifying trends and opportunities for improvement.-Support the Director and Senior Data Analyst in preparing monthly billing reports and responding to ad hoc queries.-Monitor and update client account balances and credit memos to ensure accurate billing and financial records.-Prepare comprehensive accounts receivables and payables reports for multiple departments, ensuring timely and accurate processing.-Develop various data models on Microsoft Excel and leverage Macros to streamline analysis and reporting processes.-Investigate and resolve customer inquiries regarding billing discrepancies and payment issues, maintaining high levels of customer satisfaction.-Manage petty cash and oversee bank deposits to ensure accurate financial records and compliance with policies and procedures.

Brooklyn, New York

-Developed and maintained spreadsheets to track and analyze program expense accounts, ensuring accurate financial reporting and supporting data-driven decision-making.-Conducted detailed reconciliation of credit card transactions to multiple account codes, ensuring proper allocation and integrity of financial data for analysis.-Collected, updated, and reported membership/client profiles, leveraging data analysis techniques to identify trends, improve customer insights, and support business strategies.