28 years’ experience working in Telecommunications across 40+ countries. Deep understanding of Customer business management, with empathy of the MEA business environment. An accomplished communicator with first-class people skills and the ability to connect with clients and stakeholders at all levels and motivate large multicultural teams to achieve and surpass business goals. Specialized in customer experience measurement and improvement. A visionary leader with strategic prowess reputed for the capability to build first-class highly motivated/performing organizations, and delivering strong results, delivering profit growth and cost control initiatives. Certified Lean Six Sigma Master Black Belt, PMP and ISO 9001 Lead auditor. Specialties: • Business Transformation and Cost Cutting• e2e improvement initiatives for large organizations • Quality Management and Tools - Six Sigma and Lean Concepts• Change Management and Process Improvement• Culture Change - Purpose Driven Organization• Customer perception survey management• Customer Success Management