Managed a team of 30 people to steer supply chain and after-sales operations. Optimized operational systems, processes, and policies to ascertain alignment with the group strategy. Promoted an environment that encouraged accountability, open communication, teamwork committed towards service excellence. Conducted regular reviews to develop, implement, and enhance routine transactions in collaboration with Service and Logistics Heads. Fostered team collaboration, improved performance, and ensured professional development through regular meetings, training/development, as well as rewards and recognitions. Conducted corrective and preventive actions to avoid recurrence of customer issues. Drove continuous process improvement by leveraging Lean/Six Sigma best practices. • Achieved 20% increase in sales by building trusted and long-lasting customer relationships. • Generated AED 3M within three days through the implementation of seasonal sales campaigns. • Ensured delivery of 100% accurate information for each transaction made by developing a robust client system. • Drove value to the company by hiring results-driven and committed professionals for multiple departments, including accounting, operations, logistics, warehouse, and sales. • Managed inventory that decreased orders by 20% to 30% and decreased excess stock.• Fulfilled changing business demands during peak seasons/growth by driving facility changes, bringing in manpower, and allocating necessary equipment.• Established a safe and healthy work environment across the warehouse by executing policies and procedures.

Successfully managed operations across a sub-branch within three months of joining. Delivered best-in-class services to enhance customer retention while assisting Branch Manager to achieve sales target and projected profit. Maintained a safe, clean, and well-organized environment across the facility to improve the employee experience. Provided support to Branch Manager for implementing business development strategies. • Ranked #1 salesperson in the branch for boosting company’s sales: - Increased sales by more than $20 SRPD. - Upsold 20% of clients while attaining high-quality service standards. • Fostered productive business and customers relations to drive bottom-line results.• Played a role in training newly hired staff to drive upselling initiatives efficiently.

P.S. created the Elli Quark brand, introducing German Style Quark products to the U.S. market, enjoyed record sales across Germany & other European countries. EQ products are all-natural, nonfat, high in protein, contain zero added sugar - best of all made with Non-GMO ingredients while superior in nutrition and taste in comparison to their indirect competitors of yogurts and Greek yogurts.