Key Accountabilities:- Ensured all flights departing Dubai consist of the correct crew complement, and liaised with Crew rostering officer regarding crew shortfalls, if any- Ensured all procedures, manuals and documentations in the Briefing Office are updated and maintained as per GCAA and company policy requirements- Coached operating crew by giving them constructive feedback, being prepared to answer any queries, clarified any operational issues and if needed directed the crew… Show more Key Accountabilities:- Ensured all flights departing Dubai consist of the correct crew complement, and liaised with Crew rostering officer regarding crew shortfalls, if any- Ensured all procedures, manuals and documentations in the Briefing Office are updated and maintained as per GCAA and company policy requirements- Coached operating crew by giving them constructive feedback, being prepared to answer any queries, clarified any operational issues and if needed directed the crew member to the right personnel or department as necessary- Managed grooming standards; monitored and rectified where needed- Managed senior or captains de-briefing and handled any conflict until it was resolved; used them as case studies in liaison with Training Managers- Carried out flight observations and submitted a full report to Cabin Crew Manager (3 flights a month) - Managed daily both catering and duty free issues and ensured that the right product is selected for increasing the revenue using feedback of the crew- Carried out a random pre and post flight check to monitor the boarding process, ground handling, catering-duty free, cabin appearance and crew performance; a full report was submitted to Cabin Crew Manager (3 flights per shifts)- Conducted appraisal for the crew including seniors- Maintained records of crew performance, sick leave, no show, punctuality, customer service and took the necessary action in cases of discipline- Managed crew welfare by looking at their personal issues, follow ups with company Medical Centre for crew well-being, met and assisted new joining crews and visited crew if they are hospitalized- Prepared Memos and reminders to all crew for any policy changes- In the absence of a SCCM, nominated the most senior crew member to conduct the pre-flight safety briefing- Attended weekly meeting with cabin Crew Manager to identify the areas that require improvement Show less