- Actively answering and handling inbound calls from Florida prospects interestedin hurricane proof windows/doors, generating and qualifying leads usingSalesforce.- Initiated outbound activity lists, including cold calls, texts and emails toprospects as well as existing clients. Resulted in generating many new leads and upselling.- Setting sales consultation appointments.- Schedule service appointments and coordinate with crew leaders to ensurecompliance with building codes.- Manage customer records and feedback, addressing warranty inquiries andmaintaining high customer satisfaction.

- Managed inbound calls for Optimum.com’s "Non-Pay Retentions" project,resolving payment issues and updating payment methods.- Retained customers through tailored offers and effective problem-solving,ensuring high satisfaction rates.- De-escalated complaints and educated customers on payment consequences.

Worked as a customer support agent. Handled calls, emails, and chat interactions for Trengo CRM system users.There I gained a wider view over CRM systems and how to setup integrations with different api's and service providers. It was easy to handle tricky inquiries as it was a B2B types of interactions.

As a sutherland customer service representative, I was assigned in the member care team, to help Cricut customers manage their website orders and operate through the system (Cricut Design Space).A Cricut is a digital die-cutting machine that is able to cut different materials in many craft projects.I handled technical inquiries for crafters when it comes to machine and software c.

After FTD temp. project was over, sutherland assigned me as a back office employee to verify customers submitted information for international money transfer requests.Used KYC procedures to verify their identity of sent documents.

As a Sutherland customer service agent I was assigned to FTD temporary project to help customers with their website orders of flowers and other flower related products via calls chats and emails using salesforce CRM system.

My first job and the school where I learnt about the customer service industry and how a telecommunication company operates in UK.Was able to achieve high numbers, learnt quickly about the call structure and to build rapport with customers.