a highly experienced front end senior collector with 14 years in banking and 11+ years in collection skilled in analyzing delinquent accounts,negotiating payments plans.. Achieve high success rate of debt recovery (99% success rate if early stages and delinquent, exceeded delinquency resolution targets.. collaborated with internal departments, such as legal,finance and insurance to resolve complex customer issues and negotiate repayment plans.skills:retail banking,teamwork, customer service, cash collection,analytical thinking, debt collection, data analytical,customer field visit

Analyzed and investigated customers' employment and credit history, to insure customer ability to purchase/qualified for loan.Reviewed all credit history and proper documentation for customer and verified all information for possible loan approval.Utilize internet and other available tools to investigate credit history of applicants.Used third-party tools to investigate personal consumer and business credit history.information and data Communicated daily with finance managers regarding loan applications.Informed/advised dealers on what information and documents needed for loan application.Managed personal and business loan applications following banks policies and procedures.Researched loan application status and verified employment data for loan officers.Verified information on loan applications and ensured entered correctlyCheck if client is eligible for loan request:1.Blacklisted 2.lawasiuts 3.money laundry

• Oversee a portfolio of delinquent accounts, identifying and prioritizing accounts for collection activities while monitoring and analyzing customer accounts to identify early signs of potential delinquency• Provide clear and concise information about outstanding balances, payment options, and potential consequences of continued delinquency while contacting customers with overdue payments through various channels, including phone calls, emails, and letters• Prepare regular reports on the status of delinquent accounts, collection efforts, and key performance indicators for management review • Collaborate with internal teams, including credit risk management, legal, and customer service, to address complex cases and ensure a coordinated approach to collections• Work with customers to understand their financial situations and explore alternative solutions for repayment while negotiating payment plans to facilitate the resolution of delinquent accounts